Principal Engineer, Service Delivery at Capgemini Portugal

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem Solving, Analytical Skills, Reporting Skills, Consulting Tools, Project Management Tools, Solution Design Frameworks

Industry

IT Services and IT Consulting

Description

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Role Description We're looking for a passionate and experienced Senior Principal Engineer, Service Delivery, to join our vibrant team! As the Senior Principal Engineer, Service Delivery, you will be responsible for summaryPlans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications. Build in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and helps coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintain awareness of all service matters and manage customers during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs.Accountabilities• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement• Coordinates the activities of technical solution team members to meet contract obligations• Provides complex metrics and reporting support to all relevant stakeholders• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement• Identifies opportunities for growth and innovation• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships. Responsibilities Knowledge & Application Applies broad expertise and knowledge in highly specialized fields or several related disciplines Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways Problem solving Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles Requires conceptual thinking to understand advanced issues and implications Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results Accountable for results, which may impact the entire function Experience & Qualification -Bachelor’s degree in Business, IT, Engineering or a related field (preferred). - 12+ years of related experience in a professional role with a bachelor’s degree; or 8+ years with a master’s degree; or 5+ years with a PhD; or equivalent experience -Proven leadership experience in consulting or related fields. -In-depth understanding of industry requirements and business environments. -Excellent communication, interpersonal, and problem-solving skills. -Fluency in written and spoken English. -Strong analytical and reporting skills. -Proficiency in consulting tools, project management tools, and solution design frameworks.

Responsibilities

The Principal Engineer, Service Delivery is responsible for planning, directing, and coordinating technical activities for service delivery, ensuring solutions meet contract specifications. They also identify sales opportunities and manage customer relationships during high-priority escalations.