Principal Engineer, Service Delivery at Dell Technologies

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

158400.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service delivery, Program management, Technical leadership, Budget management, Strategic planning, Relationship management, Problem solving, Negotiation, Team leadership, Mentoring, Training, Process improvement, Sales support, Break-fix resolution, Stakeholder management

Industry

Computer Hardware Manufacturing

Description

Principal Engineer, Service Delivery Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as a Senior Principal Engineer on our Service Delivery Team at Lawrence Berkeley National Labs (LBNL) in Berkeley, California at the National Energy Research Scientific Computing Center (NERSC). What you’ll achieve As a Senior Principal Engineer in Service Delivery, you’ll be responsible as a designated technical expert (Subject Matter Expert/SME level) performing hands-on break-fix and driving resolution for the customer’s technology sets. You’ll also provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. And you’ll identify potential sales and growth opportunities and partner with key stakeholders to maximize these prospects. You will: Manage program service delivery budget, service level, location and coordination of resources Develop and maintain direct customer and broader service delivery relationships Implement delivery management process improvements Target opportunities for growth within the customer environment Mentor and train delivery management team members Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements: Strong organizational and planning skills to oversee and implement program deliverables Advanced analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills Proven ability to lead large programs and achieve desired customer satisfaction Active Top Secret (TS)/Sensitive Compartmented Information (SCI) DOD Security Clearance US Citizen Desirable Requirements: Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience Proven ability to lead sub-teams Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $122,400 - $158,400. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com. Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era.

Responsibilities

The Principal Engineer will act as a technical subject matter expert to manage service delivery, resolve complex technical issues, and drive customer satisfaction. They will also identify growth opportunities and collaborate with sales teams to develop strategic account plans.