Principal Engineer, Software Development Engineering (Customer Firmware Sup at Western Digital

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

193500.0

Posted On

03 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Firmware Support, Customer Engagement, Technical Discussions, Validation, Firmware Development, Product Life Cycle Support, Technical Material Development, Process Improvement, Multi-tasking, Problem Solving, HDD Qualification, Customer Satisfaction, Technical Support, Communication, Collaboration

Industry

Computer Hardware Manufacturing

Description

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too. We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™ and WD® brands. Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data. Job Description Be part of a small, dynamic, team of Customer Firmware Engineers within the Hard Disk Drive organization. The Customer Firmware team is missioned to be the first touch point on technical customer engagements, processes, and technical discussions involving firmware. Customer Firmware Engineers work closely with validation organizations, firmware development teams as well as multiple Sales related teams. The ideal candidate will have a passion for helping customers through technical issues, ensuring Western Digital is meeting customer needs and expectations in firmware while thriving in a dynamic work environment where multi-tasking skills are challenged. ESSENTIAL DUTIES AND RESPONSIBILITIES This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features, HDD qualifications, and on-going support The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle Communicate customer status and priorities into upper management Develop customer technical material and guide customers through technical discussions Lead internal process improvement initiatives through collaborative work sessions and training Qualifications Bachelor or higher degree in Computer Engineering, Electrical Engineering, or Computer Science Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. #LI-JS1 Compensation & Benefits Details An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You will be eligible to be considered for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected]. Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Salary Range: 145,100.00-193,500.00 Business Function: Software Development Engineering (Apps) Work Location: Rochester Office--LOC_HGST_PLR Location (Secondary): San Jose Great Oaks Headquarters--LOC_WDT_USCA23

Responsibilities

This role involves being the first point of contact for technical customer engagements, processes, and discussions related to firmware for Hard Disk Drives. Key duties include ensuring customer satisfaction on firmware features, leading HDD qualifications, providing technical support throughout the product lifecycle, and communicating customer status to management.