At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

WHAT YOU SHOULD KNOW ABOUT THIS TEAM

• High-performing individuals who think strategically and execute with speed
• Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
• We lean in with our strengths and roll up up sleeves together to drive programs forward, regardless of our job description
• Everyone’s ideas are valued, and you can make a significant impact on how we operate.
• Career Development Commitment: Our team prioritizes mentorship, providing resources and support for your professional growth.

WHY WE HAVE THIS ROLE

The Program Management Office (PMO) at Qualtrics is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders across the company to not only deliver major corporate milestones but also to monitor the overall health of the IT portfolio and ensure adherence to established project management standards on all IT delivery projects. Our team plays a critical role in identifying risks and dependencies early, enabling proactive decision-making to keep initiatives on track. By fostering collaboration and transparency, we help maximize the value and impact of our technology investments across the organization.

THINGS YOU’LL DO

• Execute Strategic Portfolio Planning: Execute the strategic IT planning cycle to align with the organization’s overarching Strategy & Governance function. You will translate high-level corporate objectives into a tangible IT portfolio roadmap with clear goals for delivery teams.
• Build the Governance Framework: Build and mature the PMO framework that underpins the IT Governance function. You will develop and scale the standardized processes, tools, and best practices that enable consistent, high-quality project execution.
• Provide Portfolio Intelligence: Provide critical portfolio intelligence to leadership and the broader Strategy & Planning function. You will own the day-to-day tracking of portfolio health—including KPIs, risks, and budget—and deliver transparent reporting to enable informed, strategic decision-making.
• Facilitate Resource & Capacity Planning: Facilitate the resource and capacity planning process to support effective strategic governance. You will provide the necessary data and analysis to ensure the IT portfolio is aligned with financial plans and resource availability.
• Drive Process Improvement: Champion the continuous improvement of the Planning & Governance function. You will analyze portfolio performance and facilitate lessons-learned sessions to provide actionable recommendations for refining our methodologies and processes.