Principal Experience Designer - Agentic Checkout at PayPal

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

323950.0

Posted On

14 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Experience Design, AI-Augmented Experiences, Prototyping, Interaction Design, Business Data Analysis, Mentorship, Figma, LLM Models, Adaptive Solutions, Customer Journey Mapping, Innovation, Collaboration, Decision-Making, Creative Problem Solving, Intuitive Interaction Models, Project Ownership

Industry

Software Development

Description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: How customers shop is undergoing the most dramatic shift since the rise of ecommerce. As a Principal Experience Designer, you will operate at the forefront of this opportunity to define new ways payments happen. Your primary mission will be to autonomously design, influence, and lead the creation of end-to-end, AI-augmented, and autonomous user experiences that define the future of digital payments. You will not only establish the user experience strategy for products, but architect the adaptive solutions across several teams. We seek a leader who can take ownership of a product's customer journey, from identifying opportunities to shipping user experiences, influencing executive-level decision-making along the way. Your success will be measured by your ability to design systems that actively learn, adapt, and intelligently serve customers who increasingly integrate AI agents into their daily lives. Job Description: Essential Responsibilities: Establish overall business or technical strategy for user experience initiatives. Negotiate with and influence decision-making reaching the senior executive level Identify and resolve unique situations of substantial significance in user interface or interaction design Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services Lead the development of user experience strategies that resonate with target audiences. Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning Expected Qualifications: 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Fluency with figma: prototyping, sharing components Experience designing for agentic experiences Familiarity with LLM models and training methods Preferred Skills: Adjacent Competencies to Agentic Skills The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design Experience designing intuitive interaction models between people and AI agents. A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch Subsidiary: PayPal Travel Percent: 10 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The US national annual pay range for this role is $188,000 to $323,950 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Responsibilities

The Principal Experience Designer will establish user experience strategies and lead the creation of AI-augmented user experiences. This role involves influencing executive-level decision-making and taking ownership of the customer journey from opportunity identification to user experience shipping.