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Principal Insights Researcher at STAPLES INC

Halifax, NS, Canada -

Full Time

Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

0.0

Posted On

31 Aug, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

R, Stata, Service Operations, Research, Power Bi, Statistical Software, Python, Statistics

Industry

Outsourcing/Offshoring

Description

Responsibilities

Conduct comprehensive research and analysis related to customer service trends and feedback.
Develop and implement innovative research methodologies and data analysis protocols.
Collaborate with cross-functional teams to align research efforts with broader business strategies.
Translate insights into actionable recommendations that directly enhance customer satisfaction and drive business improvements.
Advocate for and contribute to the implementation of cutting-edge analytical tools to stay ahead of industry trends.
Engage with a variety of stakeholders to share research findings and influence decision-making processes across multiple levels of the organization.
Exercise autonomy and proactive problem-solving in complex research activities