Principal Inspector at New South Wales Government

Mangrove Mountain, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

142665.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance Expertise, Investigative Expertise, Regulatory Knowledge, Critical Thinking, Communication, Negotiation, Adaptability, Team Leadership, Mentoring, Risk Assessment, Inspection Strategy, Problem Solving, Fact-Finding, Stakeholder Management, Record-Keeping, Reporting

Industry

Government Administration

Description

Principal Inspector Clerk Grade: 9/10 Employment Type: Ongoing, Full-Time Base Salary: $129,464 - $142,665 per annum plus Superannuation Location: Parramatta or Gosford location (Hybrid work arrangements - Office attendance required 2 – 3 days per week). This role sits within the NSW Fair Trading Division within the Consumer Affairs, SPS team. An exciting opportunity has arisen within NSW Fair Trading for a Principal Inspector. Be Part of the Future of Fair Trading At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities, Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role We are looking for Principal Inspectors across our three compliance teams: Strata and Property and Consumer. As the Principal Inspector, you will lead and coordinate complex, risk-based inspection activities that ensure compliance with regulatory frameworks and protect consumers and businesses across NSW. You will provide technical and operational leadership to inspectors, develop and implement inspection strategies and contribute to continuous improvement in regulatory delivery. While we want to hear from people who are passionate about fact-finding and problem solving and who have worked in investigative or compliance teams before, we also want to hear from candidates with investigative experience in different fields, including regulators, law enforcement, insurance investigators, audit and forensic accounting and investigative journalism. Your Responsibilities Will Include Lead the delivery of targeted, intelligence-led inspections across a range of regulated industries. Provide expert advice and guidance on complex or sensitive inspection matters. Build and maintain strong relationships with internal and external stakeholders to support compliance and enforcement, including education and outreach initiatives. Coach and mentor inspection staff, promoting capability uplift and professional development. Ensure accurate record-keeping, reporting, and application of relevant legislation and policy. Contribute to continuous improvement in inspection planning, risk assessment and operational processes. To be successful in this role: We are seeking an experienced and confident compliance professional who has experience leading and mentoring teams in fast-paced environments and has: Investigative or compliance expertise – Experience in conducting thorough and complex inspections and investigations Regulatory knowledge – Understanding of legislation, compliance and enforcement Critical thinking – Strong analytical skills and sound decision-making Communication and negotiation – Ability to engage with a wide range of stakeholders and deliver outcomes Adaptability – Stay calm, impartial, and focused in high-pressure situations Relevant qualifications such as Certificate IV in Government Investigations (or equivalent) are preferred. When Applying Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities. Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 13 April 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Judy.Torres@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Principal Inspector will lead and coordinate complex, risk-based inspection activities to ensure compliance with regulatory frameworks and protect consumers and businesses across NSW. This includes providing technical leadership, developing inspection strategies, and contributing to continuous improvement in regulatory delivery.