Principal IT Product Manager-AI Support at Palo Alto Networks

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

266000.0

Posted On

19 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, AI Solutions, Customer Support, Entitlement Management, Machine Learning, Software Development, Cloud-Native Architectures, Agile, Data Integrity, Predictive Analytics, Case Management, Technical Communication, Team Management, User Experience, Stakeholder Engagement, AI Integration

Industry

Computer and Network Security

Description

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career In this pivotal role, as a Principal IT Product Manager you'll be at the forefront of shaping our AI-first product activation and consumption strategy. You'll lead the vision, planning, and implementation of our next-generation entitlement system, architecting a solution that leverages artificial intelligence to revolutionize product activation, consumption measurement, reporting, and case management. This isn't just about building systems; it's about pioneering intelligent solutions that deliver unparalleled accuracy, efficiency, and insights. You'll drive seamless integrations across our IT and product engineering ecosystems, orchestrate complex customer migrations, and champion an AI-centric approach to accelerate team velocity and unlock innovative customer experiences. This is an in office role 3 days/week in our HQ, Santa Clara, CA Your Impact Pioneer AI-driven Data Integrity: Ensure 100% accurate, audit-ready entitlement data across all Palo Alto Networks customers and products through intelligent automation and anomaly detection. Architect Intelligent Support Management: Deliver a robust, AI-powered thinking that autonomously manages the complete support lifecycle, from case management to revocation, optimizing for proactive issue resolution. Accelerate Market Responsiveness: Drive significant velocity improvements and drastically reduce time-to-market for new support. Introductions by embedding AI into our operational workflows and decision-making processes. AI-First Product Strategy & Roadmap: Define, champion, and execute a forward-looking roadmap for IT CX products, with a strong emphasis on leveraging AI to create predictive, proactive, and personalized entitlement experiences. End-to-End Product Ownership with AI Lens: Own the complete product lifecycle from ideation to delivery, including crafting precise product requirements, epics, and user stories with an AI-first lens. Manage product backlogs to continuously enhance capabilities and features, ensuring AI is embedded where it delivers the most value and transforms user workflows. Cross-Functional AI Orchestration: Act as the central bridge between business needs, R&D, IT Architecture, engineering, and QA, ensuring seamless product development with AI integration at its core. Collaborate intimately with engineering teams throughout the product lifecycle to bring intelligent solutions to fruition. AI Domain Expertise: Serve as the go-to AI product expert, guiding the organization on best practices, emerging trends, and strategic applications of AI within the entitlement space. You'll evangelize the power of AI to solve complex business problems. Predictive Analytics & Proactive Solutions: Leverage advanced analytics and machine learning to identify patterns in case trends and engineering escalations, proactively prioritizing fixes and influencing the product backlog to prevent future issues. Design features that anticipate user needs. Define AI Success Metrics: Establish and monitor comprehensive success criteria and metrics for AI-powered features, including usage patterns, model performance, data quality measures, and ROI. Continuously analyze user feedback and AI model outputs to refine product strategy and optimize AI capabilities. AI Feature Discovery & Incubation: Continuously identify and champion new opportunities for AI to solve complex entitlement challenges, leading discovery and incubation efforts for nascent AI features and innovative use cases. Qualifications Your Experience 12+ years of product management experience in technology or IT CX, with a demonstrated focus on building and launching AI-powered solutions. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field with a strong emphasis on AI/ML. Deep expertise in Customer Support and Success, Entitlement Management, and Consumption Management, specifically understanding how AI can transform these domains. Proven experience in one or more of the following areas: AI-driven Entitlement Management Systems, AI-optimized Subscription Lifecycle Management, and intelligent Usage Tracking and Metering. Working knowledge of AI's impact on billing models and extensive experience integrating Robust technical background with a deep understanding and/or hands-on experience in software development, cloud-native architectures, advanced databases, machine learning platforms, and AI/ML programming languages (e.g., Python, R). Experience mentoring junior product managers and actively contributing to the development of AI product management best practices within an organization. Team management experience is a plus. Exceptional communication and presentation skills, with the ability to effectively articulate complex AI product visions, strategies, and progress to diverse technical and non-technical audiences, including executive leadership. Proven ability to influence stakeholders at all levels. Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives in an AI product development context. Additional Information The Team Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks. We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Responsibilities

As a Principal IT Product Manager, you will lead the vision and implementation of an AI-first product activation strategy. You will ensure accurate entitlement data and manage the complete support lifecycle using AI-driven solutions.