Principal / Lead Designer, GovTech Consulting / Product Development Office at Public Service Division

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Design, User Advocacy, Product Development, Problem Framing, Research, Prototyping, Storytelling, Collaboration, Accessibility, Inclusive Design, Communication, Entrepreneurial Mindset, Technical Acumen, Change Management, Service Design, User Experience

Industry

IT Services and IT Consulting

Description

[What the role is] GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] GovTech Consulting partners with government agencies to accelerate their development of in-house product, design, engineering and data capabilities. By embedding technical teams and working side-by-side on modernisation and innovation initiatives, we help deliver world-class solutions and help catalyse broader transformation. At GovTech Consulting, we bring together exceptional technical talent, programme managers & change specialists. Each team member is a recognised leader in their practice area and relishes the challenge of addressing agencies' most critical technology challenges. You’ll also have the opportunity to be forward deployed into the Product Development Office, serving a Ministry Family, and play a leading role in building up agencies’ product capabilities, identifying the right problems to solve, hiring technical talent and shaping ways of working to create lasting change. We are looking for Principal / Lead Designers to join our team and help drive the evolution of public services that matter. You'll bring strategic thinking, hands-on design skills, user advocacy and product knowhow to ensure we are solving the right problems, building the right solutions and building solutions right. This role is ideal for someone who loves building new digital products or services, catalysing change and is excited to operate at the intersection of technology, policy and operations. You’ll apply strong product design and consulting acumen to shape solutions that are transformative for users and the agency organisation. Lead discovery work to uncover root causes, user needs, and systemic barriers, bringing a product mindset to clearly frame problems before exploring possible solutions Apply a breadth of design skills to help agencies understand and reimagine end-to-end user experiences across systems, processes, touchpoints, and stakeholders Partner with engineers, product managers, policymakers and operations to bridge user needs with technical and business realities, ensuring solutions are both meaningful to users and implementable at scale Partner with the Design Practice to refine and implement design-led frameworks for discovery, problem definition, solutioning and experimentation Build design capability across GovTech and the wider public sector, embedding design as a strategic strength Define and track measures of success to show the impact of design across agency engagements and product development [What we are looking for] [You’ll thrive here if you] Enjoy making sense of complex, ambiguous challenges Relish in expanding your impact beyond individual products to entire service ecosystems Can shift fluidly between product focused work, capability building and agency transformation Are energised by embedding with a new team, in a new domain, and making things happen Focus on outcomes and long-term value, bringing product thinking to government transformation Influence through building trust, clarity, and collaboration [Who we are looking for] 10+ years designing and shipping digital solutions end-to-end — from insight, to product, to GTM and impact Experience leading design in complex, multi-stakeholder, product building environments (B2B, enterprise, or platform products experience is particularly relevant) Proven leadership in growing design teams and culture — and getting hands-on into design execution when the challenge demands it Mastery in problem framing, research, prototyping and storytelling — turning insight into action and inspiring others around it Comfort working at the edge of tech and design — fluent enough in APIs, system integrations, data-driven interfaces, and permissions models to co-create with engineers Commitment to accessibility and inclusive design (WCAG), ensuring services work for everyone Strong communicator and storyteller who builds trust quickly and brings people together Entrepreneurial mindset with a drive to create impact for public good [What will make you stand out] Experience working in both start up and enterprise environments, and in both in-house product teams and as an external consulting is big plus Proven success launching platform-scale or low-code/no-code products that empower non-technical users to create and adapt services Experience building design capabilities — from running training programmes to shaping communities of practice Work that shows real-world impact — whether in civic tech, public sector, or other mission-driven organisations [Why this role matter] Design at GovTech is about more than interfaces. It’s about shaping services that people trust and rely on, and building the foundations of how the government works in an AI-enabled society As Principal / Lead Designer, you’ll define what good looks like, push the boundaries of how we design for complexity, and help the government grow its capability to deliver products that are not only functional — but clear, inclusive, and human GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The Principal / Lead Designer will lead discovery work to uncover user needs and systemic barriers while applying a breadth of design skills to reimagine end-to-end user experiences. They will partner with various stakeholders to ensure solutions are meaningful and implementable at scale.