WHAT YOU’LL DO:

The Principal Project/Program Manager in AT&T Technology Services is a senior-level leader responsible for driving complex, cross-functional initiatives that support digital transformation, customer experience improvements, and enterprise-wide technology programs. This role typically reports to a Director or AVP and collaborates with stakeholders across product, engineering, operations, and finance.

From internal communications and job planning documents, the following responsibilities are consistently emphasized:

• Program Planning & Strategy: Define and execute strategic plans for high-visibility programs, ensuring alignment with business goals
• Stakeholder Management: Lead engagement with cross-functional teams, including product, engineering, and business partners, to ensure program success
• Program Reporting: Deliver clear, business-friendly updates for executive forums such as Portfolio Reviews, Ops Reviews, and Maniacal 7
• Roadmap Ownership: Maintain and update program roadmaps bi-weekly, including content generation, stakeholder previews, and feedback loops
• Tool & Process Optimization: Support tool transitions (e.g., to Planview/Enterprise One), refine reporting processes, and manage ongoing tool enhancements
• Agile & Release Management: Collaborate with Lean PMO and Agile teams to improve delivery velocity and reduce service disruption