Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

EDUCATION

• Share your expertise through informative and engaging content. Increase the institutional knowledge of data security, privacy, international compliance regulations, and the current state of the art in these fields.
• Act as the recognized Subject Matter Expert on security and privacy emerging products for the platform and how those products map to customer pain points.
• Teach our sales teams and partners how our security and privacy solutions provide value to our customers.
• Inform the product roadmap with your knowledge of security and privacy and the needs of our customers.
• Contribute to the emerging Security and Privacy products Implementation best practices documentation to yield optimal customer outcomes.
• Establish repeatable action plans to link customer-focused outcomes to security product challenges - from activation to implementation to adoption and success, migrations, and product end-of-life/support.

QUALIFICATIONS

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years in enterprise software product management.
• A strong interest in Information Security & Privacy demonstrated by continuing education, projects, or certifications.
• A high degree of comfort speaking to groups of people such as customers, industry analysts, executives, and technical audiences. Demonstrated by 1 to 3 years previous work in sales, product management, solution engineering, consulting, marketing, or similar customer-facing role.
• The verbal and visual communication skills to simply communicate complicated topics choosing the right balance of technical detail and abstraction for the audience.
• The technical skill to understand and build demos of complicated security concepts such as encryption, key management, code signing, log analysis, risk management, authentication & authorization.
• The ability to acquire ServiceNow Certified Administrator certification within six months of hire.
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  For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
  Additional Information

In this role you are a subject matter expert in the way changes to security and privacy best practices affect customers of the ServiceNow AI Platform. You will spend approximately 25% of your time talking to customers about what they are doing with ServiceNow, what they want to do with ServiceNow, what kind of data they have in ServiceNow and how they wish to protect that data. This requires the interest and willingness to be constantly learning the cybersecurity space and its intersection with industry standards organizations and regulated markets. With this combined proficiency and set of soft skills you will be able to simplify and articulate the products’ complexities for all audiences. You are passionate about discovering pain points and friction and developing a relationship with our customers and then using what you’ve learned to inform our product roadmap, our sales and marketing messaging, and our technical product enablement.