Principal Planner (Remix) at Via

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

175000.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Transit Technology, Cross-Functional Collaboration, Collective Bargaining Agreements, Labor Rules, Operational Efficiency, Training Development, Documentation Creation, Runcutting, Blocking, Rostering, Service Planning, Strategic Guidance, Problem Solving, Scheduling Tools, Customer Success

Industry

Software Development

Description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Principal Planner for Remix by Via, you’ll be a hands-on subject matter expert working closely with our current and prospective partners to understand their existing schedules, labor rules, and union environments. You’ll collaborate with teams across Partner Success, Operations, Support, Sales, and Product to ensure agencies can successfully design, implement, and scale cost-effective, compliant schedules using Via’s scheduling tools. You’ll act as both a trusted external advisor to agencies and an internal advocate for scheduling needs—helping partners unlock operational efficiencies while ensuring Via’s product and go-to-market strategy is grounded in real-world scheduling realities. What You’ll Do: Serve as a scheduling expert for current and future partners, developing a deep understanding of their existing schedules, labor rules, and collective bargaining agreements (CBAs) Support Expansion and Sales teams with fixed‑route scheduling expertise, including pre‑sales support and RFP responses Lead workshops, demos, and working sessions with the Partner Success Team to showcase agency‑specific savings through runcutting, blocking, and rostering Provide strategic guidance to agencies on schedule design, service planning, and operational tradeoffs, including how service design decisions impact labor costs and feasibility Support conversations with agency leadership and unions by helping identify opportunities for labor rule adjustments that lead to improved operational outcomes Act as an escalation point for Network TaaS, providing scheduling guidance, hands‑on support when needed, and enablement for local operations teams Build and scale training for Via’s scheduling products by creating help-site content, documentation, and videos to support digital onboarding for agency schedulers—from beginner to advanced users Provide continuous feedback to Product teams, highlighting recurring partner pain points and opportunities across sales, implementations, and operations Who You Are: 6–10 years of scheduling experience, ideally across multiple transit agencies or operators Background in transit technology (e.g., customer success, implementations, operations, or sales) Strong cross-functional team member, able to work efficiently and seamlessly with various Via teams Fluent in transit agency operations, with a strong grasp of CBAs, labor rules, and union dynamics Comfortable balancing the science of scheduling (algorithms, optimization) with real-world constraints and human factors Confident leading complex, high-stakes conversations with agencies and unions, translating ambiguity into clear next steps Highly organized and self-directed, with the ability to manage multiple priorities effectively Experienced creating documentation, training materials, and videos independently Familiar with common scheduling and planning tools such as HASTUS, Trapeze, Optibus, CSched, Excel, Remix, or Goal Systems Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $145,000 - $175,000 / year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Responsibilities

As a Principal Planner, you will serve as a scheduling expert for partners, helping them design and implement cost-effective schedules. You will also provide strategic guidance and support to ensure operational efficiencies are achieved.