Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

REQUIRED SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 5+ years of hands-on ServiceNow experience, with at least 2+ years in a senior technical or architect role
• Strong experience across multiple ServiceNow modules (ITSM, ITOM, CSM, SPM, HRSD, etc.)
• Expertise in designing and integrating complex workflows and systems using IntegrationHub, REST/SOAP APIs, and MID Servers
• Deep understanding of scripting in ServiceNow (JavaScript, Glide API)
• Experience with platform governance, performance tuning, and security
• Excellent communication and stakeholder management skills
• ServiceNow Certified System Administrator (CSA) required
• ServiceNow Certified Application Developer and/or Certified Implementation Specialist and/or Certified Technical Architect (CTA) (strongly preferred)
• Experience with Agile delivery methodologies
  Qualifications

PREFERRED QUALIFICATIONS:

• Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
• Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
• Knowledge of data modeling, CMDB design, and platform data strategies
• Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services)

THE ROLE

The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• Consulting Experience
• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• Experience working in the Financial Services industry
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to:
• Identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations.
• Large Program Experience
• 3+ years large program experience leading architecture and design
• Enterprise Architecture Experience
• Enterprise or Solution Architect role and/or relevant experience.
• Data modeling, core data design, security, integrations, configuration management
• Cloud Application Technology Experience
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is desired but not required
• Cloud platform experience desired
• Familiarity with Enterprise Platforms