OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

THE OPPORTUNITY:

OpenText is seeking highly qualified candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer! We are looking for motivated, passionate and talented engineers to join our Premium Support team. We’re a strong, vibrant cross-site team that help OpenText Customers by providing named and dedicated support experts that understand the customers business — helps them optimize even the most complex hybrid software environments and resolve issues quickly if they arise.
In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers’ complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. The ideal candidate would enjoy being an expert on a broad range of topics, be creative and find solving problems to be rewarding.
In addition, you will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth.
The overall objective of the Premium Support Engineer (NSE, DSE, SSE) is to deliver experiences that customers want to have again – to earn the right to customer driven growth. This is achieved by building trust, focusing on value and enabling alignment across the OpenText organization.
Software environments can be complex. In today’s fast-paced IT climate, having someone our customers can trust and who understands their software configuration can make all the difference. OpentText Premium Support gives our customer named and dedicated support personnel who really know their IT environment. A flexible blend of problem resolution, technical guidance and strategic support personnel that champion our customers’ success and ensure they are getting the most out of their software investment.
Not only do you possess exceptional communication skills but can also embed yourself with customers as an extension to their business. You operate with a high level of collaboration and discipline and understand the current technology landscape and you are quickly able to gain a depth of understanding of your customer’s business.

Please refer the Job description for details