Principal Product Designer (Customer Journeys)
Location: Prague
Who Are We?
We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. We are hiring a Sr. Principal Product Designer, Customer Journeys to join our team.
You will be coming from a tech/digital product company and demonstrate successful design outcomes. We look for a strong portfolio showcasing strategic product thinking and high design craft for B2C products.
How We Work
We love to work together and collaborate in our teams, which is why we opted for a hybrid model, allowing us to work from the office 2-3 times per week.
Mission and Goals

Short-Term Goals:

• Take broad, conceptual ideas, based on user research and data, and turn them into something useful and valuable for our users.
• Design new experiences or layouts that evolve and define our design system.
• Deliver customer-centric and data-informed experiences that are meaningful, cohesive, accessible, and usable.

Long-Term Goals:

• Oversee all aspects of design, including interaction design, information architecture, and visual design, to execute business strategy and vision.
• Own the overall experience and collaborate closely with product and engineering peers to ensure we are building products that customers need and love.
• Represent design work to broader product teams and leaders, clearly articulating goals and concepts.

Objectives

• Shape key customer experiences by crafting simple, user-friendly designs that solve real-world problems.
• Develop and execute designs that align with user research and data insights.
• Partner with cross-functional teams, including product managers, engineers, and stakeholders, to define problems and design solutions.
• Conduct user testing and gather feedback to enhance the user experience.
• Drive the development of a cohesive design system that evolves with business needs.
• Stay updated on market trends and trail-blazing experiences to inform design strategies.

Technical Skills:

• Deep understanding of user-centered design principles and practices.
• Proficiency in design tools such as Adobe Creative Suite, Figma, and other collaboration tools.
• Ability to design for end-to-end experiences across various platforms.
• Design Experience:
• Experience in developing product goals and identifying opportunities for user-centered solutions.
• Strong portfolio showcasing strategic product thinking and high design craft for B2C products.
• Experience building and shipping features that encompass an end-to-end experience.

Collaboration and Communication:

• Excellent communication and storytelling skills to represent work to broader teams and leaders.
• Proven ability to work effectively in geographically distributed teams.
• Strong problem-solving abilities with a solution-oriented approach.

Additional Attributes:

• Passionate and humble with a curious mindset.
• Commercially savvy with a head for technology.
• Experience in the cybersecurity industry is a plus, but not essential.

Benefits

• Annual bonus scheme.
• Flexible working hours and unlimited PTO (paid time off).
• Opportunity to work for a global tech leader listed on the S&P 500.
• Access to industry leaders and cutting-edge technologies in the Digital Security field.
• Heath and Pension
• Tuition reimbursement for job-related courses.
• Comprehensive Learning & Development plans.
• Sustainable home improvement bonus.
• Mac/Windows laptop and mobile phone provided.

LI-AM1

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency
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Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government

Please refer the Job description for details