QUALIFICATIONS:

• 6–10 years of experience leading complex workstreams in large-scale organizations, with a portfolio demonstrating quantifiable customer and business impact.
• Experience working across product, design, engineering, and business functions with strong facilitation, storytelling, and influence without authority.
• Strong portfolio of design work that includes journey mapping, service design artifacts, and prototypes that clarify customer needs and system enablers across touchpoints.
• Familiarity with e-commerce, fulfilment, retail, or telco/utility customer experiences is a plus.
• Experience driving transformation or organizational change within a Fortune 500 environment; agency or consulting experience a bonus.
• Analytical and strategic mindset with the ability to connect customer, employee, and shareholder outcomes, and to translate insight into action.
• Comfortable operating in ambiguity and navigating between big-picture operating models and detailed customer flows.
• A growth and enterprise mindset, with the flexibility to work across vision, prototyping, and real-world delivery constraints.
  Our Principal Product Designer earn between $158,200 - $237,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Create experience strategies for end-to-end journeys across fiber, mobility, and converged services, helping drive clarity for teams allocating capital, prioritizing investments, and building testable experiences.
• Build design artifacts including service blueprints, journey maps, experience prototypes, and operational models that bring to life new and existing service flows across digital and physical environments.
• Lead workshops and working sessions with cross-functional teams to align on desirability, feasibility, and business viability of new customer and service experiences.
• Synthesize existing research and conduct new market, competitive, and internal analysis to define opportunities for digital adoption and channel integration.
• Partner with product design, product management, and engineering to ensure AT&T’s digital platforms and human-assisted channels (retail, call centres, field tech) are prepared for upcoming product and service launches.
• Build and manage design playbooks and working models that enable collaborative problem-solving and help scale new ways of working across the organization.Collaborate with strategic partners to co-create solutions and embed design thinking into capital planning and operational transformation efforts.