Principal Product Designer - RTO Enterprise at Axon

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

262800.0

Posted On

13 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Design, User Experience, Research, Prototyping, Collaboration, Systems Thinking, Generative AI, Large Language Models, User-Centered Design, Mentorship, Strategic Vision, Technical Fluency, Design Leadership, User Feedback, Complex Workflows, Experience Strategy

Industry

Public Safety

Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As the Principal Product Designer for Enterprise Real-Time Operations, you’ll shape how private-sector security teams engage with Axon’s real-time platform to protect people, property, and operations. You’ll design for a new and growing class of users—corporate security professionals, analysts, and operations leaders—working across complex, distributed environments where speed, clarity, and collaboration are critical. Your work will drive the customer feedback loop, using research and prototyping to explore the problem space, uncover user needs, and define product direction. You’ll partner closely with product, engineering, and business teams to ensure enterprise experiences are grounded in real-world workflows, not assumptions. This is a high-impact, strategic role where success means reshaping how private and public safety intersect. What You’ll Do Location: This role is based out of our Boston office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Director, Product Design Conduct field and remote research to deeply understand our users, their environments, and their missions. Build a continuous user feedback loop—driving generative research, synthesizing insights, and shaping product direction based on real-world user needs. Lead experience strategy for enterprise users of the Real-Time Operations platform, including corporate security, operations teams, and analysts. Collaborate deeply with product, engineering, deployment, and sales to ensure we deliver scalable, intuitive, and responsible experiences that reflect user goals and business impact. Translate complex workflows into elegant, actionable, and context-aware designs. Design across the lifecycle—from early concepting and opportunity framing to high-fidelity prototypes and usability validation. Use systems thinking to model user journeys and connected workflows across multiple products, personas, and contexts. Serve as a design leader within RTO, helping set the vision, standards, and strategy for the broader experience platform. Act as an advocate for user-centered design across cross-functional teams, aligning stakeholders through insight, storytelling, and vision. Drive clarity in ambiguous problem spaces and elevate the enterprise experience across Axon’s real-time portfolio. What You Bring Experience: 12+ years of product design experience, including leading design for complex AI, ML, or enterprise-scale systems. Proven ability to own end-to-end user experiences across multiple products, with a focus on driving long-term UX strategy grounded in real-world use. Strategic Vision: Demonstrated success in setting and executing a UX direction that aligns with business priorities by working back from user behavior, constraints, and needs—not assumptions. Customer-Driven Practice: Deep experience engaging directly with users to explore their context, pressure points, and workflows—using design to test, learn, and uncover what does not work, as much as what might. Technical Fluency: Comfortable working with generative AI, large language models (LLMs), and emerging front-end technologies—especially where abstraction and complexity must be tamed through design. Clarity in Ambiguity: Skilled at navigating open problem spaces—identifying patterns, framing opportunities, and using design as a tool for sense-making and strategic clarity. Practice Impact: Brings strong design judgment shaped by years of hands-on product work. Not focused on trends or surface-level polish, but on building experiences that solve hard, real problems at scale. Leadership Through Insight: Able to clearly communicate design rationale, lead cross-functional discovery, and align diverse teams around user outcomes. Team Contributor: Invested in mentoring other designers, sharing methods, and helping raise the quality and ambition of design across the org. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 164,250 in the lowest geographic market and USD 262,800 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Responsibilities

As the Principal Product Designer, you will shape how private-sector security teams engage with Axon’s real-time platform. You will conduct user research, lead experience strategy, and collaborate with cross-functional teams to create intuitive and impactful designs.