WHO WE ARE

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

QUALIFICATIONS

• 7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position
• An understanding of software development life-cycle (SDLC) and experience working in one or more software development methodologies
• Demonstrated experience with AI technologies in personal and/or professional contexts
• Experience working closely with clients; experience leading the discovery process and client presentations
• An understanding of the topic of user experience (UX); the ability to define user flows and lead a UX design process
• Prior experience eliciting and defining requirements for web and/or mobile app projects
• Comprehension of business process and the ability to define, communicate, and document business processes
• The ability to consider, and plan for, edge cases and potential risks within a project
• Understanding of wire-framing and/or prototyping
• An understanding of web services and database architecture
• You’re an experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems
• You’re inquisitive, listen well, and ask good questions to help get to the core of problems
• A curiosity, interest, and ability to adapt within many different industries, technologies, and businesses

• Attend client meetings; lead discovery process; gain knowledge of our clients’ businesses; lead client presentations
• Build strong client relationships in building solutions that align with product vision and outcomes
• Collaborate with client and project teams to define feature sets and feature prioritization for applications that align with client strategy
• Deliver well-written user stories and functional requirements
• Collaborate with product designers and engineers to create best-in-class user experiences
• Lead the definition and documentation of high-level business requirements
• Be the owner of the complete solution; define what “should be;” share that vision with internal and external teams
• Work with design and development teams to create solutions that are in line with time and budget constraints