Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a Principal Product Manager to join our Agentic AI product management team, leading innovation in AI-powered self-service and automation experiences. This role is pivotal in shaping the strategy and execution of our Agentic AI products, positioning Five9 as the leader in delivering transformative, intelligent customer experiences.

WHAT YOU’LL DO:

• Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives.
• Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics.
• Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape.
• Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features.
• Develop product positioning, packaging, and pricing strategies to accelerate market adoption.
• Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact.
• Operate hands-on, moving seamlessly between high-level vision and detailed execution.