COME FOR THE MISSION. STAY FOR THE EXPERIENCE.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you!
HealthJoy is at the forefront of leveraging AI and machine learning to transform the healthcare benefits industry. We are building intelligent platforms that use predictive analytics, natural language processing, and machine learning to solve critical challenges like benefits navigation, claims processing, and personalized plan recommendations. Our team is passionate about creating a more equitable and understandable benefits experience, while saving our clients time and money.
HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 375 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Product team making that happen.

YOUR IMPACT

We are seeking a Principal Product Manager to lead the strategy and execution for our steerage solutions. This role is unique in its focus on developing steerage destinations that align with our Broker Partner strategy. You will be responsible for creating and managing a portfolio of high-value providers, services, and point solutions that our Broker Partners can leverage to create superior benefits packages for their clients. This includes managing and maintaining any vendor integrations as well as vetting new steerage opportunities that come through our Broker Partners. You will work closely with cross-functional teams and external third-party vendors to optimize our steerage programs, driving significant cost savings for our clients and improving care quality for our members.

• Product Strategy: Define and own the product roadmap for our steerage solutions, with a specific focus on opportunities that enhance our value proposition to Broker Partners and their clients. Develop a clear vision and strategy for identifying and prioritizing high-impact steerage destinations.
• Broker Partnership Alignment: Collaborate directly with our Broker Partner team to understand their needs and market demands. Proactively identify and vet new steerage opportunities that can be delivered through our Broker Partners, ensuring they align with our overall business strategy.
• Vendor Management & Integration: Manage relationships with third-party vendors, including health systems, claims data vendors, specialty networks, and digital health companies. This includes not only evaluating potential partners and negotiating contracts but also taking on the responsibility for managing and maintaining existing vendor integrations.
• Optimize utilization funnels: You’ll use your expertise to identify and implement strategies that increase revenue and reduce costs. This includes closely monitoring key metrics, such as conversion rates and user drop-off points, and using these insights to make data-driven decisions that will boost user engagement and business value.
• Feature Development: Lead the product development lifecycle from ideation to launch for new steerage features and destinations. Write detailed product requirements, user stories, and acceptance criteria.
• Data Analysis: Use data to measure the effectiveness of the point solutions. Analyze key performance indicators (KPIs) such as steerage rates, utilization, cost savings, and member engagement to inform product decisions and identify new opportunities.
• Stakeholder Collaboration: Work with internal teams, including Engineering, Design, Data Science, Marketing, and Sales, to ensure alignment and successful execution of the product roadmap. Serve as the subject matter expert for steerage solutions.
• Market Research: Stay current on market trends, competitive landscapes, and regulatory changes in healthcare benefits navigation and steerage, particularly as they relate to the broker and benefits consultant channel.
• Leverage AI: Work closely with our AI & Steerage Engine teams to enhance the user experience and drive business growth.