Microsoft is a global technology leader with a mission to empower every person and every organization on the planet to achieve more. With a culture rooted in respect, integrity, and accountability, Microsoft fosters innovation and collaboration across diverse teams. Employees thrive in an inclusive environment that values growth mindsets and bold ideas, making Microsoft not only a market leader in cloud and business applications but also a place where careers flourish and impact is amplified.
We are looking for a Principal Product Manager to join our team!
Our team is part of the Microsoft’s Business & Industry CoPilot group is transforming enterprise support experiences using AI, machine learning, and our own tech stack (Power Platform, Dynamics 365, Dataverse). We’re looking for a Principal Product Manager to lead a critical, company-wide AI knowledge strategy for support that directly impacts our customers, helping them resolve support issues quickly, before they even of users.
In this role, you’ll drive the vision, roadmap, and execution of AI knowledge experiences—ensuring content is accurate, secure, complete, and actionable for both customers and support engineers. You’ll drive cross-company alignment and deliver intelligent, scalable features that power Copilot and other enterprise tools.
This is a pivotal opportunity to define how AI knowledge is created, trusted, and delivered at Microsoft—shaping one of the most strategic areas in the company’s AI future. If you thrive at the intersection of AI, product strategy, and enterprise impact, this is the role for you!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

Required/Minimum Qualifications

• Bachelor’s Degree or equivalent experience.
• 5+ years experience in product/service/project/program management or software development OR equivalent experience.
• 3+ years of experience shipping global products and platforms.

OTHER REQUIREMENTS

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

PREFERRED/ADDITIONAL QUALIFICATIONS

• Experience working in or with global support businesses is a plus.
• Experience designing and working with support and/or CRM systems is a plus.
  Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
  Certain roles may be eligible for benefits and other compensation.
  Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
  Microsoft will accept applications for the role until August 20, 2025.

RESPONSIBILITIES

As a Principal Product Manager you will create the AI knowledge strategy and features to improve the AI effectrfor security strategy and experience across the across the company leveraging key insights to drive foundational improvements to the support experience for our customers. Additionally, you will be responsible for driving key improvements into the product to ensure we are a reference implementation of Dynamics. This role will leverage your partnership, product strategy , and creative skills to support the security experience!

• Set & execute product strategy for Microsoft Support experiences across multiple lines of businesses.
• Maintain working relationships with stakeholders across the company from the engineering groups, businesses, and the support organization.
• Leverage cross-group collaboration skills and influence priorities using data driven approaches.
• Coach and mentor others in planning, organizing and coordinating work.
• Create an inclusive work place environment.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter