Principal Product Manager- Patient Experience at Midi Health

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Consumer Products, Conversion Funnels, Growth Loops, Retention Strategies, Communication Skills, Analytical Mindset, Experimentation Programs, User-Centric Design, Healthcare Transformation, Data Analysis, Lifecycle Marketing, Collaboration, Strategic Thinking, Problem Solving, Simplicity

Industry

Hospitals and Health Care

Description

📍 Hybrid – Palo Alto (2 days/week onsite) VP of Product About Midi: Midi Health is the fastest-growing virtual clinic for women in midlife. We provide insurance-covered care for perimenopause, menopause, and related health needs — delivered by expert clinicians who listen and care. Our mission is simple: help women feel strong, focused, and healthy through every stage of life. We’re backed by top-tier investors (including Google Ventures), trusted by leading health plans and employers, and scaling nationally. The Role: This is a high-impact product leadership role shaping how patients discover Midi, access care, and engage with our platform throughout their health journey. As the Principal Product Manager, Patient Experience, you will own the end-to-end patient journey — from acquisition and activation to engagement and retention. You’ll define and drive the strategy for our Patient Experience Product Group, partnering closely with Marketing, Engineering, Design, Data, and Growth. You’ll also collaborate tightly with our Care Delivery product group peer to build a seamless experience that connects clinical care with patient outcomes. If you thrive at the intersection of consumer product, behavioral engagement, and healthcare transformation, this is a role where you can change lives at scale. The impact you will make: Drive massive business and patient impact by owning our core product experience Shape patient-centered healthcare in a category-defining company Lead high-visibility initiatives in a rapidly scaling environment Build growth loops and engagement strategies across product + lifecycle Work with an exceptional Product and Executive team in a mission-driven company What You’ll Do: Define and champion the product vision and long-term strategy across the full patient lifecycle Build and own the product roadmap for Patient Experience Lead a cross-functional product pod (engineering, design, analytics) Own product-led growth: acquisition, activation, engagement, and retention Partner with Marketing to drive funnel conversion and lifecycle experimentation Define lifecycle communication strategy across email, SMS, and in-app Drive core platform improvements that improve experience and retention Own key metrics: conversion, activation, retention, LTV, satisfaction Leverage quantitative + qualitative insights to inform roadmap and feature design Communicate priorities and influence direction across executive stakeholders What You’ll Bring: Must-Have Experience 8+ years in Product Management with a track record of owning high-impact product areas. Experience building and optimizing direct-to-consumer products at scale Strong understanding of conversion funnels, growth loops, and retention strategies Proven ability to translate business strategy into product roadmaps Comfortable leading through influence across engineering, design, marketing, and growth Excellent communication and storytelling skills with executive stakeholders Strong analytical mindset; experience with analytics tools (Mixpanel, Amplitude, Looker, QuickSight) Experience driving experimentation programs (A/B testing, growth experiments) User-obsessed builder who believes in solving problems through data + empathy Bonus Points Experience in healthtech or other highly regulated industries Knowledge of lifecycle marketing platforms (Braze, Iterable, Klaviyo) Background working in B2B2C product environments Familiarity with EMR/EHR systems such as Athena Experience integrating product + growth + lifecycle into a unified journey Who You Are 💫 Strategic thinker and end-to-end owner Systems builder who connects product + data + GTM Comfortable operating at Principal level Fast decision-maker who favors impact over complexity Obsessed with simplicity, usability, and meaningful outcomes Mission-driven and excited to improve care for women At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs. The Salary range for this role will depend on experience.Midi pays a competitive base salary, plus equity and benefits. While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥 https://www.youtube.com/watch?v=1px7i6MVjNg #LI-JA1 Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Please find our CCPA Privacy Notice for California Candidates here.

Responsibilities

Own the end-to-end patient journey, from acquisition to retention, while defining and driving the strategy for the Patient Experience Product Group. Collaborate with cross-functional teams to enhance patient engagement and improve overall product experience.