Principal Product Manager - Rate Plans Promotions & Discounts

at  TMobile USA Inc

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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
The Principal Product Manager Rate Plan, Promotions and Discounts is a customer experience evangelist, technical SME, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile’s internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional technical and non-technical teams and key stakeholders to deliver against the opportunity.
The Principal Product Manager leverages deep customer empathy, strategic thinking, commercial, technical, digital and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. Principal Product Manager in Rate Plan, Promotion and Discount space will delve into the technical details, demonstrate subject matter expertise in end-to-end technology architecture and system flows. An ideal candidate deeply understands how Billing, Product Catalog, CRM, Financing, ERP and Commerce systems interact to deliver seamless customer experience. As a technical SME, they have the knowledge of underlying technologies involved and will assess technical feasibility of a proposed product/feature etc. They will read and discuss API specs, sequence diagrams and database schema/design with comfort.
No day is the same for the Principal Product Manager. Day to day responsibilities include conducting market research; generating product requirements; determining technical specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments. A successful candidate will bring a passion for customer LOVE, technology services, strong business acumen and judgment, build ground-breaking products, with a view to have an organization wide impact. You will work with marketing, innovation, business leaders, IT architects and engineers to develop and execute new concepts and technologies that delight customers and deliver substantial value for T-Mobile in the process. You will rally support for your vision across the org and communicate your plans to senior leadership on regular basis.
This role is part of newly formed team in Product, Partnerships & Growth (PP&G) organization within Marketing, focused on developing new capabilities for Rate Plans, Promotions & Discounts and related products. We are looking for a strong product leader to drive our initiatives across the company.
Job Responsibilities:
Product Champion: Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature set and positioning strategies to improve customer experience, and drive or support growth.
Product Ownership: Owns definition and management of Rate Plan, Promotion and Discount product, end to end for complex or cross-platform solutions of the highest level of complexity and scope. Responsible for the life cycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders and Sr. Leadership to understand current customer experiences, identifies areas of opportunity. Develops deep understanding of Product Landscape via market research and other means. Analyzes in market performance, customer and rep satisfaction from various sources and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages product against defined KPI’s e.g. CLV, CSAT, NPS. Product manager conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required principal product manager drives end of life business and technical requirements for the product.
Product Requirement Definition: Defines detailed product definition for family of Rate Plan, Promotion and Discount products. Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product & service definition that balances need of the business (financial – net adds/EBITDA), frontline employees (care and sales) & the customer. Often by collaborating & influencing other cross functional leaders in care, sales, legal & accounting to solve complex, multi-faceted problems that delivers solutions that ensure product definition meets both customer/business needs. Owns the acceptance criteria and acceptance of the product. Actively supports product launches.
Product Experience: Defines and designs customer/rep experience– from how a customer buys the new product to how they interact w/it. Influences product feature set and positioning strategies to improve customer experience, and drive or support growth. Often makes trade off decisions around financial impact, customer experience and time to market. Develop & deliver effective presentation to executive leadership on product innovation concepts, optimization recommendations and customer experience.
Product Solutioning and Implementation: Owns end to end delivery of the product that meets intent of product/business requirements. Principal Product Manager will drive the execution of roadmaps, coordinate across multiple teams across T-Mobile on technical dependencies, help define, design, plan, and build major improvements to the Rate Plan and Promotion experience. Expert level knowledge of the underlying technology, able to assess technical feasibility of a proposed product/feature etc.
Product Delivery: Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc. Regularly engages with test developers and test leads to develop and execute against test plans. Owns and manages product backlog and priorities with our business and technology partners.
This position requires technical knowledge, collaboration, ability to prioritize and execute product roadmaps, and creating clarity. Ideally, you have experience in shipping large-scale products, preferably where AI capabilities were involved. Experience creating developer platforms is a plus.
Go to Market: Optimizes portfolio of products and services—determining launch dates, phasing recommendations to optimize EBITDA impacts with customer experience. Develops and implements plans, manages go to market activities including training, communication, and distribution plans. Leads director/VP level steering level meetings.

Education:

• Bachelor’s Degree Computer Science, Marketing , Engineering, IT. (Required)

• Master’s degree preferred

  Work Experience:

• More than 10 years relevant Product Management experience in a rate plan & promotional product development environment.

• 8+ years in multi-function product experience and leading technical implementations
• 8+ years knowledge of wireless services space
• 8+ years’ experience in building and leading powerful teams.
• 10+ years of technical (software development, network development, IT, other related) experience
• Comfortable presenting to all levels of the organization, from front line through the C-Suite
• At least 18 years of age
• Legally authorized to work in the United States

Washington Pay Range: $181,600 - $245,700
o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Please refer the Job description for details