Principal Product Support Engineer - REMOTE at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Cloud Architecture, Troubleshooting, Mentoring, Networking, Data Management, Cloud-Native Technologies, Containerization, Virtualization, Infrastructure Platforms, Operational Processes, System Performance, Reliability, Problem-Solving, Collaboration, Customer Engagement

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Support Engineer. In this role, you will provide expert technical support for complex issues within the Private Cloud Enterprise environment tailored for federal customers. As a technical authority, you will be instrumental in driving resolution and collaborating with support teams and stakeholders. This position demands hands-on proficiency in technologies and outstanding problem-solving skills, all while fostering an inclusive and innovative work culture. Your efforts will significantly contribute to enhancing operational excellence and customer satisfaction. \n Accountabilities Serve as the top-tier escalation point for challenging technical issues. Lead troubleshooting across multi-cloud, virtualization, and infrastructure platforms. Collaborate with engineering teams for resolution of high-impact issues. Analyze and architect solutions for recurring customer issues. Mentor and guide technical support engineers. Engage with federal customer stakeholders to deliver innovative solutions. Define and improve operational processes for cloud service delivery. Monitor and optimize system performance and reliability. Requirements Bachelor’s degree in a technical field or equivalent experience. US Citizenship with active Secret clearance. 10+ years in IT support, cloud architecture, or related areas. Industry-recognized certifications (e.g., CompTIA Security+, AWS Certified). Advanced knowledge of cloud-native technologies and containerization. Strong understanding of networking and data management. Benefits Comprehensive benefits supporting physical, financial, and emotional wellbeing. Investments in personal and professional development programs. A culture that embraces inclusion and individuality. Flexibility to manage work and personal needs. Opportunities to innovate and grow within the organization. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

Serve as the top-tier escalation point for challenging technical issues and lead troubleshooting across multi-cloud, virtualization, and infrastructure platforms. Collaborate with engineering teams for resolution of high-impact issues and mentor technical support engineers.