Principal Program Manager at Microsoft

Dublin, Leinster, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Development, Power Platform Governance, Power Apps, Power Automate, Solution Architecture, Project Management, Problem Solving, Negotiating Skills, Leadership Acumen, Technical Expertise, Customer Engagement, Communication Skills, AI and Agents, Application Lifecycle Management, Distributed Apps, Low-Code Development

Industry

Software Development

Description

Responsibilities: - Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues. - Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption. - Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production. - Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary. - Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion. - Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success. Required/Minimum Qualifications - Demonstrated work experience in a software development or software delivery business. - Hands-on of the key Power Platform technologies and areas: - Power Platform Governance & Administration. - Power Platform Center of Excellence. - Power Apps - Canvas apps. - Power Apps - Model driven apps. - Power Pages. - Power Platform pro-dev extensibility options. - Power Platform Application Lifecycle Management. - Power Automate cloud flows. - Copilot Studio (formerly Power Virtual Agents) chat bots. - AI and agents. - Core application development and solution architecture experience (Web apps, Mobile apps, or Distributed apps). - Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects). - Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations. - Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance. - Strong leadership acumen, with ability to drive results by influencing without authority. - Bachelor's degree in software engineering, computer science or equivalent work experience.

Responsibilities

The Principal Program Manager will own relationships with multiple stakeholders to drive product adoption and resolve issues. They will act as a technical expert, providing solutions to customer challenges and ensuring effective communication between engineering and customer teams.