Principal Program Manager at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Customer Engagement, Stakeholder Management, Problem Solving, Product Feature Prioritization, Communication, Engineering Collaboration, Power Platform, Power Apps, Power Automate, Dataverse, AI Builder, Azure AI, Integration, Conversational AI, Product Development

Industry

Software Development

Description

Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption. Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues. Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production. Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary. Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 5+ years of customer-facing experience. These requirements include but are not limited to the following specialized security screenings: 3+ years of experience with key Power Platform technologies and areas: Power Apps Power Automate Cloud Flows & Desktop Flows Power Platform governance, security & administration Power Platform Application Lifecycle Management (ALM) Dataverse AI Builder Power Platform pro-dev extensibility patterns. Power Virtual Agents Azure AI Bot Service / Bot Framework Nuance Mix Experience with integration with other Azure AI solutions (Azure OpenAI, Azure AI Foundry, Azure AI Search, etc.) OR relevant technologies from conversational AI or AI agent competitor platforms

Responsibilities

Act as the technical expert to enhance product adoption and resolve customer issues. Build and maintain relationships with stakeholders to understand their challenges and drive solutions.