WHO WE ARE

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

WHAT WE DO

Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures. Maintains and updates procedural manuals, job aides and tools. Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity. Performs analyses to determine the root cause of process gaps. Monitors corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory requirements.

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

• Strong knowledge of operational and regulatory risk controls, concepts and practices
• Experience in the mortgage origination and servicing industry and a familiarity with concepts and terminology
• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
• Strong knowledge and experience in building workflows, process maps, and business requirement documents
• Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units
• Presentation and facilitation skills
• Excellent client service skills
• Excellent organizational, analytical and documentation skills
• Attention to detail
• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Experience managing projects with complex inter-dependencies, focusing on both long-range projects and immediate tasks
• Proficient in Microsoft Word, Excel and PowerPoint

TYPICAL EDUCATION

• Bachelor’s degree in Business, Accounting or Finance

TYPICAL RANGE OF EXPERIENCE

• 10+ years of experience in the Financial Services industry, preferably in a Mortgage Loan Servicing environment
• 2-5 years of Risk Management experience in the Financial industry including Model Risk Management, Operational Risk Management, Enterprise Risk Management and Enterprise Compliance Risk Assessments
• Mortgage servicing or mortgage lending experience preferred
  The pay range for this role is $86,675.00 - $115,550.00
  This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

• Leads the efforts of Risk Management programs and managing department processes. Identifies and addresses future concepts and implements best practices.
• Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement. Develops resolution to critical issues and complex design matters.
• Assists in building and managing the tool and workflow of computer operating systems such as the Governance, Risk and Compliance (GRC) vendor software.
• Manages and tracks risks such as Incident Management, Operational Risk, Business Disruption, Information Security, Data Protection, Compliance Risk and Event Management.
• Collaborates with management and personnel to optimize risk assessment and scope development. Consolidates results of assessments and reports to management.
• Creates Risk scorecards and other metrics.
• Proactively engages stakeholders to mitigate risk. Offers risk mitigation, remediation, and implements process improvement solutions to stakeholders and management.
• Sets and manages tight deadlines for key deliverables.
• Provides proactive input into the continual improvement of processes and solutions.
• Delivers fact-based findings and recommendations. Escalates issues identified during review and analysis to stakeholders.
• Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.