ABOUT THE ROLE:

Lead the design of services that millions rely on. Service NSW is seeking a Principal Service Designer to lead one of the most complex and high-profile service design challenges in government today. This is a rare opportunity to influence how people across NSW experience public services, and to leave a legacy that lasts.
You’ll work across all portfolios, navigating diverse stakeholder views, and designing solutions that are inclusive, innovative, and grounded in real human needs. You’ll be trusted to lead with confidence, collaborate with purpose, and deliver with clarity.

WHY THIS ROLE?

This is your chance to help shape and evolve the future of public service. You’ll take on challenges that matter, work on initiatives that improve the lives of millions, and contribute to something lasting. You’ll be able to look back and say with pride: “I helped build that.”

WHAT YOU’LL DO:

• Lead end-to-end omnichannel service design initiatives that deliver real impact for the people of NSW.
• Create and lead the rollout of actionable insights and compelling service blueprints.
• Collaborate with cross-functional product teams to guide roadmaps.
• Influence and align diverse stakeholders, balancing customer, policy, and technical needs.
• Drive innovation by embedding inclusive, data-driven, and human-centred practices.
• Present and champion metrics and insights that inform decision-making and continuous improvement.
• Mentor, coach, and grow design capability across teams.