Principal Service Engineer - CTJ - Poly at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Engineering, Crisis Management, Security Policy, Root Cause Analysis, Cloud Systems, Technical Expertise, Project Management, User Experience, Scalability, Collaboration, Problem Solving, Telecommunications, Incident Response, Continuous Improvement, System Troubleshooting, Mitigation Strategies

Industry

Software Development

Description

Designs and manages the end-to-end implementation of solutions and projects driving holistic innovation to enable the specialized clouds workforce. Continuously improves the current state of secure spaces, technology, processes, etc. while thinking of the future, and focusing on user experience, security, quality, and scalability. Delivers support and engineering solutions for special initiatives, as well as customer and executive requirements. Maintains a flexible schedule and capability to support an on-call rotation given the dynamics of the support required. Builds coalitions of support among teams across organizations to accomplish difficult and large-scale projects, holds self and partners accountable for meeting commitments, and achieves scale in their work by enabling and engaging others. Identifies and resolves misalignments in priorities between teams (e.g., within Service Engineering, across a service) and ensures information is proactively and systematically shared with partners and stakeholders so issues can be resolved and objectives are met. Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in highly complex crisis situations to drive mitigation plan and resolve, reduce, or mitigate the impact of a crisis by engaging necessary teams and escalating to appropriate stakeholders. Conducts root cause analyses and participates in post-incident reviews based on complex incidences/crises for the purposes of leading continuous improvement. Applies diagnostic expertise. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Develops and drives projects and programs to improve crisis response by creating standard practices (e.g., processes, standard operating procedures) for consistent response across organizations. Fosters increased service stability. Reduces future noise by participating in optimization of telemetry and alarming. Influences key stakeholders to adopt new standards and practices to broadly improve crisis and problem management across organizations. Leads the implementation of reliable, scalable, cost-effective, high-performance solutions across organizations. Advises on design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation. Quantifies and ensures the health and compliance of a service according to Engineering and industry standards. Proactively identifies and addresses security vulnerabilities with relevant patches, configurations, and/or settings updates. Identifies, prioritizes, and targets solutions to security issues that require significant and complex mitigation, and suggest and drives the adoption of relevant mitigation strategies. Drives strategic mitigation, appropriate response processes, and remediation for categories of issues across products and/or product features. Develops guidelines, models, and best practices to enable teams to avoid common patterns of issues by sharing technical expertise with interdisciplinary teams. Applies an end-to-end understanding of service design and security to troubleshoot system issues and partners closely with internal customers and engineering teams to conduct root cause analyses, share expertise, and to mitigate and resolve issues. Shapes security policy in alignment with industry standards. Communicates and drives adherence to security policies and procedures. Maintains advanced knowledge and expertise as technology landscape evolves, leveraging industry norms and deep understanding to drive the adoption of innovative solutions across engineering teams working with related products within and across organizations. Provides expert guidance to others through sharing, coaching, conferences, and other means to drive improvements across organizations. Embody our culture and values. Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 12+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. Experience working in critical infrastructure, data centers, and/or high security, high availability facilities Experience designing and/or operating secure government facilities Experience working with teams supporting high security, high availability telecommunications or other communications systems 5+ years technical experience working with large-scale cloud or distributed systems.

Responsibilities

Designs and manages the end-to-end implementation of solutions and projects while continuously improving technology and processes. Builds coalitions of support among teams to accomplish large-scale projects and resolves misalignments in priorities.