Principal Service Engineer, End User Complete *Virtual* at Providence Medical Grp.

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

136.08

Posted On

12 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Configuration Manager, Intune, Jamf, Nexthink, Automation, N-Tier Solutions, Resilience Modeling, Service Architecture, Data Analysis, Root Cause Analysis, Problem Solving, Scripting, Windows Performance Toolkit, MacOS Troubleshooting, Digital Experience Platforms, Healthcare Experience

Industry

Hospitals and Health Care

Description

Principal Service Engineer, End User Complete Are you passionate about designing, operating, and improving large-scale endpoint management services? Join our team as a Principal Service Engineer, where you’ll lead the technical strategy and delivery of solutions using Microsoft Configuration Manager (MCM), Intune, Jamf, Nexthink, and more. You’ll partner with engineering, operations, development, and program management peers to deliver resilient, high-quality services that support Providence caregivers and business users. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence supports 100% virtual work for residents located in the following areas: Alaska Washington Oregon Montana California Texas: Lubbock Texas: Levelland Texas: Plainview Required Qualifications: Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience 8 or more years of related experience Strong experience in automation, specifically related to deployment, recovery, or other manual processes Strong experience with n-tier solutions Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually) Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements Strong experience leveraging data and metrics to drive behavior, process, and priority decisions using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis Preferred Qualifications: Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience 8 or more years of end point management experience Deep hands-on expertise with administration and troubleshooting of MCM and Intune including hierarchy management, application packaging and deployment, operating system deployment (task sequence and Autopilot) patching, and co-management features Scripting experience using PowerShell, Bash, or Python to automate frequent tasks, including the use of APIs for management of Intune or similar SaaS platforms Advanced troubleshooting skills for Windows and MacOS operating systems, including the use of Windows Performance Toolkit and Sysinternals suite for problem analysis Familiarity with Nexthink or other Digital Experience (DEX) platforms Experience in a Healthcare environment Salary Range by Location: AK: Anchorage: Min: $68.33, Max: $116.36 AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29 California: Humboldt: Min: $71.23, Max: $121.29 California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08 California: Southern California: Min: $71.23, Max: $121.29 Montana: Except Great Falls: Min: $55.01, Max: $93.68 Montana: Great Falls: Min: $52.12, Max: $88.75 Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47 Oregon: Portland Service Area: Min: $68.33, Max: $116.36 Texas – Lubbock, Levelland, Plainview: Min: Min: $52.12, Max: $88.75 Washington: Western: Min: $71.23, Max: $121.29 Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36 Washington: Clark County: Min: $68.33, Max: $116.36 Washington: Eastern: Min: $60.81, Max: $103.54 Washington: Southeastern: Min: $63.70, Max: $108.47 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Responsibilities

Lead the technical strategy and delivery of endpoint management solutions. Partner with various teams to deliver high-quality services that support caregivers and business users.