Principal ServiceNow Engineer at TekSynap

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow ITSM, ServiceNow Discovery, ServiceNow Integrations, SNMP Technologies, Discovery Patterns, SOAP API, REST API, SDLC, DevOps, ServiceNow CSA, ServiceNow CIS-Disco, Configuration, Development, Administration, Data Normalization, Platform Testing

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications RESPONSIBILITIES Perform implementation, administration, configuration, and/or development with ServiceNow ITSMapplication suite, and in identified speciality(ies). Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle. Determine which integration method(s) will be used, integration directionality, and attributes. Participate in any data normalization required prior to being imported / inserted into ServiceNow. Participate in platform, process, and integration testing. Develop and maintain Discovery schedules, pattern usage and the role of other integrations. Fulfill role of Enterprise Integration Manager. Design, develop, configure, and customize ServiceNow applications and services. Deliver new functionality across applications. Manage and perform SMS development activities, supporting the entire development lifecycle. Apply SDLC and DevOps principles. Perform response and resolution for escalated SMS service requests and incidents. Assist the platform administrator with incident resolution. Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). REQUIRED QUALIFICATIONS 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow. Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field;or an equivalent combination of education and experience (6 years of experience in lieu of degree). Extensive knowledge of ServiceNow Discovery and Integrations. Experience with the SNMP technologies that support Discovery Patterns. Experience with SOAP/REST-based API integrations. Current ServiceNow Certified System Administrator (CSA) Certification. Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification. Overview We are seeking a Principal ServiceNow Engineer to join our team supporting the Department of Transportation. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: Low Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Candidate must be a U.S. Citizen Must be able to successfully obtain a Public Trust OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

Responsibilities

The engineer will be responsible for the implementation, administration, configuration, and development within the ServiceNow ITSM application suite, focusing heavily on designing and supporting the DOT Service Management System (SMS). This role includes managing the entire SMS development lifecycle, determining integration methods, and participating in platform and process testing.