Job Description

Roles & Responsibilities

• · Drive SRE practices for critical Payments & Cards applications, ensuring availability, resilience, performance, and stability.
• 
  
• · Provide functional and technical support for Card Management, Card Control, Card Clearing & Settlement, Transaction Reconciliation, and related integrations.
• 
  
• · Troubleshoot complex production issues across applications, API, middleware, database, OS, network, and infrastructure layers.
• 
  
• · Lead RCA for critical incidents and drive permanent corrective and preventive actions.
• 
  
• · Coordinate with internal technology teams and vendors for solution design, delivery, and issue resolution.
• 
  
• · Support SIT, UAT, regression testing, production releases, patching, and upgrades.
• 
  
• · Strengthen monitoring, alerting, observability, and automation/self-healing capabilities.
• 
  
• · Support HA/DR, performance, capacity, and production-readiness assessments.
• 
  
• · Ensure compliance with security, audit, and PCI DSS requirements.
• 
  
• · Provide technical leadership, mentoring, and knowledge sharing.

Desired Candidate Profile

• Required Experience / Knowledge Areas * · Good experience in SRE, production engineering/support, or solution engineering. · Strong Cards & Payments domain knowledge covering issuance, authorization, clearing, settlement, and reconciliation. · Experience supporting 24×7 high-availability transactional systems and critical production incidents. · Experience in requirements, impact analysis, system integration, SIT/UAT, and production readiness. · Knowledge of PCI DSS, security, compliance, HA/DR, RTO/RPO, performance, and capacity management. · Strong experience collaborating with business, technology teams, and external vendors Good-to-Have Skills · Knowledge of AWS/Azure, Kubernetes, Docker, and cloud-native architectures. · Experience with Terraform/Ansible, automation, monitoring, and self-healing solutions. · Exposure to API gateways, messaging, and enterprise integrations. · Experience in cloud modernization and security engineering. · Relevant Cloud, Kubernetes, DevOps, SRE, or ITIL certifications are an advantage. Key Deliverables * Expected outputs and outcomes from the resource · Improve availability, reliability, resilience, and performance of critical Cards applications. · Strengthen monitoring, alerting, SLI/SLOs, and observability. · Ensure timely incident resolution, RCA, preventive actions, and automation. · Enhance HA/DR, capacity, performance, and operational resilience. · Ensure compliance with PCI DSS, security, audit, and regulatory requirements. · Maintain effective documentation and stakeholder/vendor coordination. Skills SRE Principles Production Support SQL