Principal Solutions Architect at Elastic

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Presales, Problem-Solving, Communication, Sales Skills, Customer Relationship Management, Technical Expertise, Solution Development, Presentation Skills, Learning, Curiosity, Influence, Persuasion

Industry

Software Development

Description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What You’ll Do: Act as the primary technical contact for accounts and account managers within your assigned territory. Understand customers’ goals and objectives, and communicate how Elastic’s offerings address their unique needs. Build and maintain value-driven relationships across all levels of customer organizations. Participate in all phases of the sales process—from discovery to securing the technical win. Deepen your expertise in Elastic products to showcase their value in sales meetings, meetups, and conferences. Provide strategic guidance to the sales team on positioning Elastic’s products, solutions, and services effectively. Create tailored collateral, collaborate with teammates, and contribute to programs that meet individual customer needs. Act as the voice of the customer, sharing insights on needs, gaps, and potential product enhancements with engineering and leadership teams. Pursue personal and professional growth by expanding both your technical and sales skills through self-driven learning and Elastic’s development programs. What You Bring: Proven success in a technical presales role with experience in selling and implementing technology that builds trust with customers. Strong technical expertise with a hands-on approach to learning, troubleshooting, and problem-solving. Ability to create and deliver tailored demos that address specific customer needs and showcase product capabilities. Excellent communication skills and a proven ability to articulate and promote the value of modern software platforms and technologies. A track record of developing innovative solutions and architectures that solve customer challenges or help outpace competitors. Influential and persuasive, with the ability to inspire both small and large groups. A passion for learning, curiosity, and continuous self-investment in personal and professional relationships. Willingness to travel up to 30% for customer visits, internal meetings, and conferences. At Elastic, you’ll have the chance to work on challenging problems, grow your expertise, and build relationships that drive success—for yourself and the company. If you’re ready to make an impact, we’d love to hear from you! Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Responsibilities

Act as the primary technical contact for accounts and account managers, understanding customers’ goals and communicating how Elastic’s offerings address their needs. Participate in all phases of the sales process and provide strategic guidance to the sales team.