You will lead technical discovery workshops and customer engagements, developing a clear understanding of each organisation's objectives, operational challenges and future ambitions. Rather than producing standard proposals, you'll create tailored managed service solutions that reflect each customer's unique environment and commercial priorities.

Working alongside Account Managers, you'll support the entire sales lifecycle, from initial customer meetings through to solution presentations, technical validation, commercial proposals and successful handover into delivery. You'll ensure every solution is practical, supportable and designed with long-term managed services in mind.

The role also involves producing solution documentation including High-Level Designs, Low-Level Designs, Statements of Work and implementation scopes, while working closely with Service Delivery to ensure solutions can be effectively transitioned into ongoing support.

You'll maintain strong relationships with key technology vendors and remain up to date with emerging technologies, particularly across networking, cloud infrastructure, automation and AI, helping shape future service offerings for our customers.

Technical Experience

• Enterprise networking including Routing & Switching, SD-WAN, Wireless, VPN, Internet Connectivity and Network Security.
• Infrastructure technologies including VMware, Hyper-V, Windows Server, Active Directory, Microsoft 365 and Hybrid Infrastructure.
• Microsoft Azure and cloud platforms, with an interest in expanding knowledge across cloud-native services and AI technologies.
• Working knowledge of AWS (core services, networking, IAM, migration/DR patterns) and the ability to compare/contrast against Azure for multi-cloud client conversations.
• Cyber security technologies including Next Generation Firewalls, Zero Trust, Identity Management and Microsoft Security solutions (Defender, Entra, Purview).
• Understanding of SOC/SIEM concepts — log ingestion, threat detection, alert triage, and how managed detection & response (MDR) services fit into a client's security posture.
• Backup, resilience and disaster recovery design (e.g. Veeam), including recovery point/time objectives (RPO/RTO) and business continuity planning.
• Endpoint and RMM tooling exposure (e.g. N-able, Inforcer) and how these integrate into a managed services delivery model.
• Voice/UC and collaboration platforms (e.g. 3CX) as part of broader infrastructure modernisation projects.
• Compliance and governance frameworks relevant to UK mid-market and public sector clients (e.g. Cyber Essentials, ISO 27001, NHS DSPT) and how these shape solution design.
• Experience designing solutions that are operationally supportable within a Managed Services environment — balancing technical best practice with what a support desk can realistically run.