Principal Specialist - Customer Data Contact at RTX Canada

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Customer Service, Data Validation, CRM, Active Listening, Communication Skills, Data Governance, Compliance, Conflict Resolution, Process Improvement, Call Center Operations, Stakeholder Collaboration

Industry

Aviation and Aerospace Component Manufacturing

Description

Date Posted: 2026-05-17 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid Who We Are: At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The Customer Data Contact Specialist plays a hybrid role that bridges data management and customer service. In a dynamic, 24/7 global environment, you will engage directly with customers to resolve incomplete, unclear, or non-compliant information submitted during portal registration or contract signing, ensuring data quality and compliance. These interactions may also involve unplanned customer inquiries related to aftermarket commercial services, which you will resolve efficiently while minimizing touchpoints and maintaining a high standard of customer experience. What You Will Do: Support company strategy, goals, and operational objectives Apply defined processes, controls, and data standards across customer data and service operations Ensure data accuracy by validating and correcting customer information Deliver professional, solution-oriented support to customer inquiries with accurate and timely responses Balance customer needs with data governance and compliance requirements Handle escalations involving customer contact for data validation and correction, ensuring unresolved issues are escalated appropriately Collaborate across Customer Service and Customer Data Management teams, acting as a liaison to drive alignment and process improvement Expectations of the Role: Success in this role will be measured through: Data quality accuracy First contact resolution Service level performance Process compliance Escalation effectiveness Customer experience Qualifications You Must Have: Bachelor’s degree in Business, Commerce, Communication, or Sales and Marketing with 5-8 years of relevant experience; or a Master’s degree with a minimum of 5 years of experience. Experience in a call center, contact center, or customer support environment, preferably global or multi-site Strong ability to ask structured, neutral questions to validate customer information while maintaining response integrity Excellent active listening and communication skills Customer-focused mindset with a strong sense of urgency and commitment to resolution Qualifications We Prefer: Experience in the aerospace or aviation industry, or familiarity with industry terminology Working knowledge of CRM or data management systems Exposure to data quality, compliance, or governance functions Experience supporting global customers across multiple time zones Shifts/Work Hours: Morning shift (e.g., 7:00-16:00 IST), on-site, on weekdays On-call support for urgent issues (limited but possible) Location: Bengaluru. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

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Responsibilities

The role bridges data management and customer service by resolving incomplete or non-compliant customer information during registration and contract signing. It involves validating data accuracy and handling customer inquiries related to aftermarket commercial services to ensure high data quality.