12+ years in production operations, several of them leading the function for multi-tenant SaaS. Ownership of customer-facing service management. You have led a severity-one bridge, presented the post-incident review to a customer's executives, and been through their audits. You have built or scaled an SRE or platform-operations team and designed on-call across regions. Enough Kubernetes and cloud depth to challenge your engineers on failure modes, DR design, and capacity claims. Working knowledge of Azure itself. Regions and availability zones, networking and private connectivity, identity, and quota planning. You will negotiate these with Microsoft and with bank security teams. Experience with certification and audit regimes: ISO 27001, SOC 2, or bank outsourcing regulation in the EU or the Gulf. Nice to have Wealth management, brokerage, or capital-markets domain exposure. Experience operating streaming or workflow infrastructure (Temporal, Kafka, or similar). Experience with on-premises software delivery to enterprise customers.
Responsibilities
12+ years in production operations, several of them leading the function for multi-tenant SaaS. Ownership of customer-facing service management. You have led a severity-one bridge, presented the post-incident review to a customer's executives, and been through their audits. You have built or scaled an SRE or platform-operations team and designed on-call across regions. Enough Kubernetes and cloud depth to challenge your engineers on failure modes, DR design, and capacity claims. Working knowledge of Azure itself. Regions and availability zones, networking and private connectivity, identity, and quota planning. You will negotiate these with Microsoft and with bank security teams. Experience with certification and audit regimes: ISO 27001, SOC 2, or bank outsourcing regulation in the EU or the Gulf. Nice to have Wealth management, brokerage, or capital-markets domain exposure. Experience operating streaming or workflow infrastructure (Temporal, Kafka, or similar). Experience with on-premises software delivery to enterprise customers.
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