Service management for every SaaS customer. SLA definition and reporting, incident communications and post incident reviews, security questionnaires, audit cycles, and the day-to-day support model with each bank's service desk.
Release and deployment operations. The release calendar across the tenant estate, environment promotion and rollback discipline, production change management, and coordinating rollouts with each bank's change and freeze windows. Engineering builds the pipelines; you decide when and how production changes.
Responsibilities
Service management for every SaaS customer. SLA definition and reporting, incident communications and post incident reviews, security questionnaires, audit cycles, and the day-to-day support model with each bank's service desk.
Release and deployment operations. The release calendar across the tenant estate, environment promotion and rollback discipline, production change management, and coordinating rollouts with each bank's change and freeze windows. Engineering builds the pipelines; you decide when and how production changes.
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