Principal Support Engineer (Remote - EMEA) at Jobgether

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PostgreSQL, SQL Parallel Processing, Data Warehousing, Analytical Query Optimization, Kubernetes, Monitoring Tools, Scripting, Cloud Environments, Red Hat OpenShift, Troubleshooting, Communication, Time Management, Mentoring, Incident Management, Documentation, Best Practices

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Support Engineer in EMEA. This role is an opportunity to take on technical leadership in a global, fully remote support team. You will partner with enterprise clients to ensure the stability, scalability, and optimization of their PostgreSQL-based data platforms. The position involves guiding best practices, troubleshooting complex environments, and mentoring others within the support function. You will play a key role in incident resolution, analytics-focused support, and technical enablement, helping customers maximize performance in cloud-native and hybrid infrastructures. If you thrive in dynamic environments, enjoy solving complex challenges, and want to make a tangible impact on client success, this role provides the platform to do so at scale. Accountabilities As a Principal Support Engineer, your responsibilities will include: Providing expert-level support for PostgreSQL-based data solutions across diverse client environments. Leading and coaching a specialized analytics-focused support pod to strengthen technical capabilities. Acting as a subject matter expert, prioritizing and managing multiple open cases while ensuring timely resolution. Troubleshooting and diagnosing database performance issues, integrating monitoring solutions, and improving reliability. Designing troubleshooting strategies for containerized solutions in cloud and on-premise environments. Escalating unresolved issues to internal teams while driving incident management under pressure. Developing documentation, runbooks, and best practice guides for internal and customer use. Collaborating cross-functionally with development, product management, and sales teams to ensure a seamless customer journey. The ideal candidate will bring: 10+ years of overall experience, with at least 6 years in data warehouse solutions focused on PostgreSQL. Deep knowledge of SQL parallel processing, data warehousing concepts, and analytical query optimization. Strong Kubernetes expertise, including architecture, YAML configuration, Helm, and cloud-native deployments. Proficiency in monitoring and logging tools (Prometheus, Grafana, ELK), as well as storage provisioning. Hands-on scripting (Python, Bash, PowerShell, YAML) and programming (C, C++, Java, or .Net) experience. Strong experience in cloud environments (AWS, Azure, GCP) and intermediate/advanced knowledge of Red Hat OpenShift. Ability to mentor junior/mid-level engineers and lead critical incident calls. Strong troubleshooting, communication, and time-management skills, with a focus on ownership and accountability. Preferred: Red Hat Linux certification (RHCE), PostgreSQL Professional Certification, OpenShift Administrator certification, or exposure to AI/ML and GenAI applications. This role offers a wide range of benefits, including: Fully remote work setup with global team collaboration. Competitive compensation package with region-specific benefits. Wellness programs such as access to CuraLinc and Wellness Fridays. Flexible paid time off to promote work-life balance. Comprehensive healthcare, financial, and parental support programs. Professional growth opportunities, certifications, and continuous learning support. An inclusive and diverse culture built on trust, respect, and innovation. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

As a Principal Support Engineer, you will provide expert-level support for PostgreSQL-based data solutions and lead a specialized analytics-focused support pod. You will troubleshoot complex environments, guide best practices, and mentor others within the support function.