Principal Technical Account Representative (TAM) at Oracle Risk Management Services

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Support, Implementation Guidance, Customer Satisfaction, Strategy Assessment, Process Assessment, Governance Assessment, Technology Assessment, Liaison, Business Specifications Analysis, Technical Consulting, Project Management, Issue Escalation, Mentoring, Package Systems Implementation, CRM

Industry

IT Services and IT Consulting

Description

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. [Job Description] ・TAMはお客様・パートナー会社様の第一次連絡先として割り当てられ、定期的な情報共有、障害時の迅速な復旧支援、使用製品に対する技術情報の提供、重要パッチ等の予防保守情報の提供などと合わせサポート視点からのアカウントマネージメントを行います。・対象となるOracle製品は Oracle Cloud Infrastructure, Oracle Exadata等、またこれらの上で動作するOracle Database, Oracle Fusion Middleware, Oracle Linux, Oracle VMとなります。 Career Level - IC4 Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

This role is responsible for guiding customers through the full implementation lifecycle to ensure successful and effective use of Oracle products, acting as a leader in overall customer satisfaction. The representative will provide regular assessments on strategy, process, governance, people, and technology, while serving as the primary liaison between Oracle, the customer, and system integrators.