Principal Technical Consultant, Data & Integrations Specialist at ServiceNow

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Integrations, AI, Data Architecture, Problem Solving, Javascript, Web Services, Middleware, Database Design, Technical Leadership, Customer Engagement, Analytical Skills, Interpersonal Skills, Configuration Management, Automation, Workflow Design

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers Developing solutions specific to user requirements gathered in workshops. Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project. Ensuring that best practices in integration processes are followed by the organization. Act as an SME to solve complex user issues related to Integrations and AI solutions. Checking and correcting conflicts in data configurations and overlaps. Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: At least 8 years of configuration/development experience for complex, highly capable, integration technologies Extensive ServiceNow Integration Hub Spokes and App development experience Experience with architecting systems integrations and creating complex high level architecture diagrams Maintain at least 2 ServiceNow mainline CIS certifications Maintain ServiceNow Certified Application Developer (CAD) certification Act as a technical lead on any engagement Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies Experience Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems Strong Javascript skills with practical experience Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) Experience with data management, database design, and database concepts Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment Proven team builder with the ability to mentor and develop talent Analytical and problem-solving abilities A keen eye for detail and the ability to spot and fix errors in complex code Ability to perform tasks independently Good presentation and report-writing skills Up to 30% travel annually FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The Principal Technical Consultant will consult with customers and configure ServiceNow Data architecture and Integrations to drive customer business outcomes. They will design and implement integrations between ServiceNow and third-party software platforms while resolving errors and providing support.