Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Principal Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNow’s IT Asset Management (ITAM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in ITAM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Project Delivery

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for ITAM implementations.
• Define and architect technical solutions at a detailed level, ensuring they align with clients’ business needs and technological environments.
• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
• Mentor and guide developers and consultants on best practices in technical design and ITAM workflows.

Pre-Sales Support

• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on IT Asset Management.
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in ITAM/SAM.

Product Collaboration

• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
• Participate in go-to-market strategies for new service offerings, ensuring alignment with ITAM/SAM trends and customer needs.

Qualifications
Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
IT Asset Management Expertise: Proven track record in designing and implementing ITAM/SAM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Domains: IT Asset Management, Software Asset Management, Software Licensing Optimisation,
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in ITAM/SAM contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within ITAM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for ITAM Implementation Specialist, and Certified Technical Architect within the first year.
Language: Fluent in both French and English
Additional Information