Principal Technical Program Manager at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, Cross-Functional Coordination, Risk Management, Stakeholder Management, Data Analysis, AI Integration, Mentoring, Release Management, CRM, MarTech, Communication, Product Development, Engineering Collaboration, Dependency Management, Success Metrics, Quality Checks

Industry

Software Development

Description

- Drive execution for CRM and MarTech programs: Translate PRDs into actionable plans, define milestones, manage dependencies, and mitigate risks. - Coordinate cross-functional teams: Partner with Product, Engineering Managers, and Software Engineers to ensure alignment, unblock issues, and deliver on commitments. - Lead program routines: Run status meetings, track progress, manage risks, and communicate updates to stakeholders. - Shepherd releases end-to-end: Oversee development, launch readiness, quality checks, and post-launch follow-ups. - Measure impact: Define and track success metrics (e.g., onboarding speed, activation rates, reliability) and use data to guide iteration. - Champion AI-driven CRM features: Collaborate with engineering and product teams to integrate AI capabilities into CRM workflows. Understand how AI models are trained, tested, and deployed, and ensure responsible, effective use of AI in product features. - Mentor and influence: Raise the bar on delivery practices, mentor other TPMs, and contribute to team-of-teams planning. Required Qualifications: - Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - 3+ years of experience managing cross-functional and/or cross-team projects. - Demonstrated ability to turn PRDs into shipped outcomes across multiple teams and systems. - Solid command of risk/dependency management, planning, and release execution. - Excellent communication and stakeholder management skills, including executive-level updates. - Experience working with Engineering Managers and Software Engineers in a cross-functional environment. Preferred Qualifications: - Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Experience in CRM and/or martech (e.g., lead-to-live flows, integrations, customer data, messaging/journeys). - Fluency with APIs, data pipelines, and service health (telemetry, incident/quality gates, basic SLO/SLA concepts). - Background in advertising or performance marketing. - Familiarity with AI/ML concepts, including model training, testing, and integration into production systems.

Responsibilities

The Principal Technical Program Manager will drive execution for CRM and MarTech programs, translating PRDs into actionable plans and managing cross-functional teams. They will oversee the entire release process, ensuring quality and measuring impact through defined success metrics.