About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do
The primary role of the EMEA Customer Engineering Team is to investigate, minimise the impact and identify remedial action(s) to address incidents and problems with corrective actions to stop incidents or issues occurring again. The aim of the team is to drive customer loyalty through improved performance and increase revenue through enhanced SLA performance.
The role will be providing key coordination between Original Equipment Manufacturers (OEMs), VARS, partners, ABU teams and wider Viasat operational and engineering teams in support of service improvement across Viasat, GX, EAN platforms. This could also be expanded into L-Band services in future.
This is a key role to support the wider aviation teams, OEM’s, VARs and partners by working closely with subject matter experts and Engineers to follow up on corrective actions identified by root cause analysis for resolution of known problems or key service impacting issues. You will also drive problem capture & linking to known issues from regular communications with internal and external partners

WHAT WILL HELP YOU ON THE JOB

• Gx and/or VSAT experience
• Experience with Legacy Inmarsat systems
• Inmarsat L-Band services experience
• Previous experience liaising with Value Added Resellers and OEM’s
• A good understanding of ABU products and services
• Working knowledge of problem management Processes
• Kafka, Apache Airflow/ Streamsets
• DPI and traffic shaping technologies and mechanisms
• Containerization and Virtual Machine / Virtualization environments
  EEO Statement
  Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Please refer the Job description for details