JOB SPECIFIC KNOWLEDGE, SKILLS & ABILITIES:

• Experience with Directory Services (LDAP/AD/EntraID) and thorough knowledge of client management platforms such as Microsoft Group Policy and Intune
• Must have strong knowledge of Microsoft client operating systems, Office suite, and automated and unattended provisioning and configuration on these platforms; specifically, Windows 10, MAC OSX, and MS O365
• Experience in supporting and managing MAC OSX in enterprise environments, Workspace One for MAC OSX management
• Working experience with MS Intune, Autopilot and MS Azure AD
• Scripting and programming experience in languages such as PowerShell, and .NET (VB, C#) with a focus on automation
• Demonstrated customer focus and proven ability to deliver high-quality customer service
• Ability to analyze simple to complex problems and provide suggestions for resolution
• Strong communication skills (verbal/written), comfortable in presenting to small and large groups and various levels of management
• Strong ability to analyze, consolidate and communicate complex technical topics to all levels of staff including but not limited to IT executives, business/technical managers, developers, and system administrators in verbal and written form
• Proven ability to build partnerships, work with and influence others that are not in the direct sphere of control and be influenced gracefully
• Able to navigate through ambiguities and flexible to changing priorities
• Proficiency in MS Office and Visio
• Experience with Windows IOT devices as Virtual Desktop endpoints
• Management and configuration experience, HP Device Manager, IGEL, or 10Zig Device Manager activities to include software updates, deployments, and imaging
• SQL DB and SQL Reporting service experience with focus on executive ready reporting
• Working experience with VMWare vSphere, VMWare Horizon View, VMWare DEM/UEM and VMWare Aria
• Experience with ControlUp management and reporting
• Experience with print management systems
• Experience with Microsoft deployment toolkit 2010/2012
• Working experience with VMware App Volumes or similar software packaging/layering tools
• Experience with Rapid7 Endpoint detection and response tools
• Ability to construct advanced SQL queries in SCCM for reporting and management
• Microsoft 365 Mobility and Security Certification or related experience

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Engineering, Computer Science, or a related field of study -OR- a combination of equivalent education and experience
• 6 or more years of systems integration and engineering experience with SCCM, software packaging, patch deployment, configuration management and systems management
• 8 or more years of experience managing an environment of 4,000+ distributed client systems with an enterprise management technology such as Microsoft System Center Configuration Manager 2012, Microsoft Endpoint Manager, Workspace One, etc.
• 8 or more years of experience with Microsoft Active Directory and Group Policy
• 6 or more years of hands-on experience with Advanced Group Policy Management (AGPM)
• 10 or more years’ experience with a broad range of desktop hardware, client virtualization, and mobile platforms such as smartphones and tablets
• 6 or more years enterprise desktop image management and development

PREFERRED QUALIFICATIONS:

• Master’s Degree in Computer Engineering, Computer Science, or a related field of study -OR- a combination of equivalent education and experience
• Certifications such as Microsoft AZURE, O365 Enterprise, Teams, PowerShell, SCCM, Intune are strongly preferred or equivalent experience in using/ supporting the tools

PLEASE NOTE THE FOLLOWING IMPORTANT DETAIL REGARDING THIS ROLE:

• This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon

ESSENTIAL FUNCTIONS:

• Assist in defining, documenting, and communicating the client technology strategy including the definition and enforcement of standards
• Automation of the client hardware and software provisioning & delivery architecture
• Design a reliable and repeatable build process of physical and virtual desktops
• Manage the client infrastructure aspects of technology migration, including capacity planning, security, software lifecycle, and performance management
• Maintain awareness of current direction and changes in new technology, advances in the computer industry and relevant client systems such as VDI
• Lead improvements based on technology, best practices, or changing requirements
• Evaluate, perform proof-of-concepts, and assist in developing business use cases containing ROI opportunities for new client products or platforms
• Develop the processes with which client hardware and software are automatically and regularly inventoried and available
• Perform unit testing of packages, application configurations, images and configuration performance using manual and automated testing tools
• Implement and oversee execution of system management and control disciplines to ensure data security, integrity, confidentiality, and recoverability
• Serve as 3rd and nth level support for all client related issues in keeping with the organization’s incident and problem management escalation procedures
• Communicate with all levels of IT Leadership and Business Partners across Providence Health Plan’s environment regarding client platforms and software deployment activity
• Mentor’s junior engineers to develop technical skills towards a senior position