Principal Technician (Digital Collaboration) at NATO

Norfolk, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Collaboration, Video Conferencing, Audio Visual Services, Troubleshooting, End User Support, Team Leadership, Cisco Certified Network Associate, VTC Management, Communication Skills, Collaboration Tools, Risk Assessment, Budget Management, Service Level Agreements, Customer Coordination, Technical Support, NATO Knowledge

Industry

IT Services and IT Consulting

Description

Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. About the job: Based in Norfolk, VA you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join NCIA CIS Support Unit (CSU) Norfolk which enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AoR). We are looking for a driven and enthusiastic Principal Technician (Digital Collaboration) who will take on the following roles and responsibilities: Responsible for the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements; Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs; Coordinate with customer OPR to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services; Liaise with the Agency’s VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency’s gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies; Function as the CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR); Liaise with NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems, support the team as field engineer , whenever required to update or replace obsolete subsystems Function as the NCIA point of presence in N. America for all VTC and A/V services including the supporting the management of industry contracts; Responsible for ensuring that VTC and A/V inputs are accurately reflected in budget, project and program developments and submissions; Be the subject matter expert for all VTC and A/V matters including the development of courses of action and applicable risk assessment; For a full list of duties, please review the job description on the NCI Agency career site. About you: The valuable knowledge and experience that you bring to this role are: Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience. At least 3 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization. Strong experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms). Strong experience of troubleshooting and providing end users' support. Excellent solving and communication skills. Experience in leading small teams. Cisco Certified Network Associate (CCNA) Certified. VTC-related certifications will be a plus. Knowledge of NATO responsibilities and organization will be an advantage. Fluency in English, both written and spoken. What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more. To learn more about NCI Agency and our work, please visit our website. The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCI Agency career site.

Responsibilities

The Principal Technician will be responsible for VTC and A/V services, ensuring compliance with service level agreements and managing delivery. They will also coordinate with various stakeholders to establish requirements and provide support for VTC and A/V asset management.