Principal Technology Consultant - IRM & SecOps at ServiceNow

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Platform, IRM, SecOps, Technical Consulting, Functional Guidance, Process Assessment, Solution Design, Technical Architecture, User Stories, Acceptance Criteria, Testing Strategy, Knowledge Transfer, Unit Testing, AI Integration, Risk and Compliance, Vulnerability Response

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Expert Services Principal Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Principal Technical Consultant is the functional and technical expert in customer engagements. Apply ServiceNow knowledge specific to IRM & SecOps domain expertise in customer engagements to provide best-practice technical and functional guidance to the relevant workflows. Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow Technology solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Act as a technical lead on any engagement Developing solutions specific to user requirements gathered in workshops. Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years experience as part of a professional services organization; or equivalent education/experience Ability to travel up to 25% Industry domain expertise in Finance, Healthcare, Government etc. aligned to regulations such as CPS 230, CPS 234, Essential 8, etc. Creative with comfort running projects independently Success driving complex issues through analysis and resolution Proven team builder with the ability to mentor and develop talent ServiceNow certifications in aligned workflow CSA (mandatory) CIS – Risk and Compliance CIS – Third Party Risk Management BCM Micro-certification CIS – Vulnerability Response CIS – Security Incident Response Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: APAC - Asia Pacific Work Persona: Flexible

Responsibilities

The Principal Technical Consultant configures the ServiceNow Platform using leading practices to achieve customer outcomes, acting as the functional and technical expert in customer engagements, specifically applying IRM & SecOps domain expertise. This role involves leading workshops, designing and delivering technical solutions, drafting user stories, providing oversight for code testing, and advising customers on platform capabilities.