Description
Summary:
The Principal Trainer II is responsible for the instructional design, delivery, and maintenance of comprehensive training programs for assigned Epic application(s). This role involves building, testing, and maintaining the training environment, updating policy and procedure documentation, and conducting training for new staff, including Credentialed Trainers.
As a project team member, the Principal Trainer II contributes to system build, testing, and optimization discussions. The Principal Trainer ensures that training aligns with organizational workflows, policies, and standards while incorporating best practices in instructional design. Certification in the assigned application(s) and proficiency in maintaining the respective training environment are required to maintain high technical expertise and delivery standards.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows.
• Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training.
• Train and credential classroom trainers.
• Orient and support Credentialed Trainers in day-to-day activities.
• Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately.
• Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards.
• Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides.
• Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed.
• Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts.
• Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures.
• Build, test, and maintain the training environment.
• Conduct training for specific application area(s).
• Provide onsite or remote support to operational users.
• Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation.
• Coordinate training for new software releases and updates.
• Coordinate post-live training for new and existing users.
• Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work.
• Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
• Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.
• Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
• Provide oversight and feedback on team member design, configuration, and deliverables.
• Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations.
• Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues.
• Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users.
• Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning).
• Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization.
• Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required.
• Perform other job duties as assigned by management.

Job Requirements:

EDUCATION/SKILLS

• Bachelor’s degree or 4 years of clinical/technical application experience is required.
• Master’s degree is preferred.
• Knowledge of adult learners and teaching principles
• Expert knowledge of the healthcare industry
• Advanced knowledge of Microsoft Office products

EXPERIENCE

• 2+ years of experience as a classroom trainer/educator/instructor at a healthcare organization is required.
• 4+ years of experience designing and delivering software training curriculum for large healthcare systems is preferred.
• Prior experience in testing Epic Systems is required.
• Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred.

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows.
• Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training.
• Train and credential classroom trainers.
• Orient and support Credentialed Trainers in day-to-day activities.
• Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately.
• Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards.
• Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides.
• Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed.
• Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts.
• Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures.
• Build, test, and maintain the training environment.
• Conduct training for specific application area(s).
• Provide onsite or remote support to operational users.
• Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation.
• Coordinate training for new software releases and updates.
• Coordinate post-live training for new and existing users.
• Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work.
• Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
• Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.
• Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
• Provide oversight and feedback on team member design, configuration, and deliverables.
• Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations.
• Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues.
• Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users.
• Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning).
• Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization.
• Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required.
• Perform other job duties as assigned by management