ANY SPECIFIC TOOLS/SKILLSET:

Education/skills acquired through completion of high school or equivalent
More than one year and up to and including two years’ experience on current and related jobs
Excellent communication skills, Verbal, Written
Strong organizational and time management skills with the ability to manage individual and team workloads, multiple tasks and changing priorities.
Demonstrated Microsoft Office Skills (Word, Excel, & Access) along with working knowledge of REMEDY for incident reporting and escalation.
Knowledge and ability to work within mainframe and network applications associated with print operations.
Possess basic team building skills.
Possess basic analytical, problem solving and decision-making skills.
Ability to work well under pressure

PRODUCTION RESPONSIBILITIES

Operation of high speed digital printers
Operation of high speed mail insertion equipment.
Perform bindery and finishing (cutting, folding, etc.)
Work to meet all negotiated service levels
Follow established procedures for the completion of work

TECHNICAL RESPONSIBILITIES

Accountable for Quality Control checks on all work produced on the print management systems to ensure quality standards are met and products delivered meet customer expectations.
Log issues in Remedy incident system
Perform general maintenance on all equipment and resolve machine problems over phone if possible by speaking with vendor’s technical staff