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Print Presales Technical Consultant for Canada at HP Law

Tlaquepaque, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Sales Assistance, Training Delivery, Technical Escalation Management, Collaboration, Analytical Skills, Organizational Skills, Problem Solving, Self-Motivation, Continuous Learning, Computer Technologies, Hardware, Operating Systems, Software, Networking Technologies, Bilingual Communication

Industry

IT Services and IT Consulting

Description

Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE). Respond to and track technical questions from internal or external requestors Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ). Provide support on the status of technical and environmental regulations. Deliver trainings to other departments about Personal Systems products and solutions. Manage technical escalations and provide proactive technical updates to the sales community. Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE). Ensure a competitive and appropriate level of technical and professional competence. Advanced proficiency in spoken and written English. Proficiency in French language is advantageous. Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science. Interest in computer technologies, hardware, operating systems, software, and networking technologies. Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities. Self-motivated with the ability to operate with minimal tactical direction. Demonstrated motivation to seek knowledge and continuous learning. Typically, 1 year of work experience.

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Responsibilities

Assist sales teams in navigating Personal Systems products and solutions to secure business wins. Provide technical support and training while managing escalations and ensuring a high level of customer experience.