Department: Cyber Security & Digital Solutions
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 18-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

PRIMARY ACCOUNTABILITIES

As a Print Services Specialist with the Department of Cyber Security and Digital Solutions, you will be at the forefront of ensuring the seamless operation of critical digital services in a dynamic 24/7 environment. Your role will be pivotal in supporting various government entities, including departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. By participating in impactful projects and initiatives, you will directly contribute to enhancing the lives of Nova Scotia’s citizens.
In this role, you will be the go-to expert for resolving complex issues that Tier 1 cannot handle, often serving as the first point of contact and the face of our organization. As a Tier 2 support specialist, you will provide technical guidance to your peers in Tier 1 and collaborate across all support tiers to ensure the availability and security of our digital solutions. Your responsibilities will include planning and leading maintenance and upgrade activities, developing procedures and processes focused on continual service improvement, and building strong, collaborative relationships with clients, peers, colleagues, and management.
You will ensure the consistent and reliable availability of print devices and related infrastructure for our health clients, manage the timely deployment of print devices, and support ITIL Service Support processes to maintain high service levels. Exceptional client service skills are a must, as you will provide timely and efficient service within established standards. You may also supervise or coordinate tasks for Tier 1 workers and collaborate with Print Architects on daily support tasks and strategic planning.
Your role will involve representing CSDS as a point of contact for client departments, ensuring clients are well-informed and maintaining a professional and positive attitude. You will gain a deep understanding of client priorities and the impact of digital service disruptions. As a subject matter expert, you will coordinate and lead projects, provide Tier 2 technical expertise, and mentor junior team members, all while maintaining digital systems and infrastructure to guarantee consistent connectivity and accessibility. Your contributions will be vital in navigating complex issues and ensuring the smooth operation of our digital services.

QUALIFICATIONS AND EXPERIENCE

To be successful in this position, you would possess a Bachelor’s degree in Information Technology plus a minimum of three years experience; or have graduated from a recognized Information Technology/Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).

You also will have:

• A good understanding of project management and change management methodologies to coordinate major project rollouts and system upgrades.
• Excellent troubleshooting, problem solving and research skills.
• Knowledge of and experience with the support of Microsoft Windows desktop operating systems and applications installed within.
• Experience working with support tools such as remote PC management tools, endpoint protection, and incident management tools to resolve customer requests in a timely fashion.
• Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, Configuration Manager (SCCM), DNS, DHCP)
• Must be a team player with strong negotiation and facilitation skills.
• Well organized, be capable of prioritizing and undertaking high-level work under tight deadlines and can exercise sound judgment under pressure.
• Excellent communication (both verbal and written) and interpersonal skills.
• Interact effectively with and communicate technical concepts in plain language to clients, peers, and our leadership team.
• Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
• Be open to perform other related duties as assigned.
• Must have a valid license and daily access to reliable transportation for support of remote facilities.\

The following experience is considered an asset:

• Familiarity with the ITIL Service Management framework;
• Support of the managed Print Services environment in Health and/or Government.
• Supporting large environments and knowledge of the Province’s IT and Security policies and procedures.

We will assess the above qualifications and experience using tools such as assessments, interviews, and reference checks

• Supporting end users in a prompt, polite and friendly manner.
• A strong self-motivated team player with the ability to work independently.
• Flexibility to work after hours when required.
• Analytical thinking with strong troubleshooting skills.
• Practice good judgement and make decisions under pressure.
• Ability to remain positive and maintain a high level of confidence in own abilities